IT Technical Lead

JOB DESCRIPTION
Under general supervision, develops and designs IT technology solutions within end-user and hardware systems. Performs complex analysis and translation of business, information, and technical requirements to achieve IT solutions that meet business needs. Develops design specifications and deliverables related to the support system enhancements.
This position offers a hybrid work model, with the office located in Warsaw.
RESPONSIBILITIES

• Responsible for managing ULS's patch management process for Microsoft security patches for workstations and servers.
• Responsible for vulnerability management and remediation as it pertains to Windows OS devices.
• Performing software review, as necessary, to determine software solutions based on user request.
• Perform software packaging and distribution duties as necessary.
• Assist in creating, testing, and modifying ULS's PC images for laptops and desktops.
• Document configuration and installation processes and details.
• Perform system hardware/software troubleshooting as necessary.
• Interface with hardware and software vendors as necessary during imaging processes and standards activities.
• Interface with users, other support staff, and service desk for escalated troubleshooting assistance.
• Assist in creating and deploying Active Directory Group Policy in relation to end-user computing configuration.
• Actively participate in strategy and planning sessions related to PC and end client activities
• Lead and recommend project/activities to improve imaging processes and maintain currency with evolving solutions
• Leads the development of design specifications and deliverables related to the support of system enhancements
• Assist in performing infrastructure upgrades and maintenance to SCCM/MECM.
• M&A Integration and device strategy.
• Supports change processes, policies, and standards as they relate to IT and End User Computing Services.

QUALIFICATIONS

• University degree in Computer Science or a related discipline plus generally five years or more of directly related experience and working technical IT experience in area(s) of specialty.
• Technical expert in Microsoft Windows 11 operating systems, service branches and configuration.
• In depth experience and knowledge of Microsoft Endpoint Configuration Manager (formerly known as SCCM) is required.
• Similar knowledge with Microsoft Endpoint Configuration Manager OSD is required.
• Experience with Windows security tools is preferred.
• Experience with scripting and coding tools especially with regard to OSD Imaging processes and SCCM/MECM packaging is required.
• Experience with Active Directory Group Policy is required.
• Experience with Azure and Microsoft Entra ID is a plus.
• Experience with support of Lenovo hardware and technologies desirable.
• Experience with Dell hardware and PC software desirable.
• Experience with software installation, configuration, and troubleshooting is a necessity.
• Experience with and knowledge of contemporary "Modern PC" imaging techniques such as Autopilot and Intune much preferred.
• Experience with alternative operating systems and software (macOS, iOS, Android, and Linux) is a plus.
• Skills related to writing and documenting configuration and installation processes is necessary.
• Experience with SQL Server and SQL Server Reporting Services desirable.
• Experience with ServiceNow a plus.

What you'll experience working at UL:

• Mission: For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
• People: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
• Total Rewards:
  • Competitive remuneration package with yearly bonus
  • Mediclaim scheme for family
  • Group Term Life Insurance
  • Group Personal Accident Insurance
  • Training and Development (provided by UL University).

Learn More:
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
Curious? To learn more about us and the work we do, visit UL Solutions
#LI-IE1 #Hybrid
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
As we're supporting some of the most innovative companies in the world, high-performing IT is vital. Deeply focused on technology innovation and practically applying new and emerging technologies to meet the evolving needs of our customers, we operate as strategic partners to the wider organization, developing and delivering best-in-class IT solutions. We also use our expertise day-to-day to offer our colleagues a seamless technology experience, providing them with the tools to help customers all over the world deliver safer, more sustainable solutions. Join our team and connect, support and empower colleagues across our global community.