IT Systems Support Analyst

Company Overview

Keystone Advisors is a full-service marketing company aligned with Top Health Insurance Carriers to provide our partners and clients a broad and competitive portfolio of Insurance Options. We have over 20 years of experience in Insurance marketing while serving our local communities with Medicare, Individual, Group Health, Life, and Annuity products. Our core values are Customer service, integrity, compassion, tenacity, and collaboration.

Job Summary

The IT System Support Analys plays a crucial role in driving data-driven decision making while ensuring smooth operation of our IT infrastructure. This position primarily focuses on advanced data analysis initiatives using Azure Synapse Analytics and Azure Data Factory, with secondary responsibilities in maintaining and supporting office IT systems. The specialist will collaborate with CIT Solutions and Systems Administrators to develop and implement comprehensive data and IT solutions.

Primary Responsibilities - Data Analytics (75%)

· Design, implement, and optimize data pipelines using Azure Synapse Analytics and Azure Data Factory

· Develop and maintain ETL processes for data warehousing and business intelligence

· Create automated analytics reports using Python, Pandas, and Azure tools

· Monitor and improve data quality, reliability, and processing efficiency

· Conduct quarterly reviews of department-specific data processes

· Build and maintain documentation for data analysis procedures

· Create training materials for analytics tools and processes

· Collaborate with departments to identify and implement data-driven solutions

Secondary Responsibilities - IT Support (25%)

· Provide basic IT support for office systems and equipment

· Assist with VoIP system maintenance

· Support employee onboarding with basic IT setup and training

· Serve as backup for essential IT support tasks

· Maintain documentation for common IT procedures

Required Skills & Qualifications Data Analytics Skills (Primary):

· Advanced knowledge of Azure Synapse Analytics and Azure Data Factory

· Strong proficiency in Python programming and Pandas for data analysis

· Experience with data pipeline design and implementation

· Demonstrated ability to translate complex data concepts for non-technical audiences

IT Support Skills (Secondary):

· Basic understanding of office IT infrastructure

· Experience with help desk support

· Ability to troubleshoot common IT issues

Education & Experience:

· Bachelor's degree in Computer Science, Data Science, or related field preferred

· Minimum 2 years experience in data analysis

· Experience with Azure cloud services required

Additional Skills:

· Excellent communication and documentation abilities

· Strong problem-solving and analytical thinking

· Bilingual capabilities in English/Vietnamese, Spanish, or Arabic are a plus

Working Conditions & Physical Requirements

· Office environment with periodic movement for IT support tasks

· Ability to occasionally handle physical setup of IT equipment

· Primary work involves computer use and desk work