The Retention Specialist will provide top-notch customer service by assisting clients with their health insurance inquiries, handling complaints, and negotiating renewals. This role includes making calls, guiding customers on health plan benefits, and conducting customer behavior reports, all while maintaining a focus on customer retention strategies. Bilingual in Spanish is required.

The Marketing Manager will lead Business-to-Consumer marketing efforts, focusing on brand development, customer engagement, and strategic partnerships. Responsibilities include designing customer-focused campaigns, managing relationships with key partners, tracking campaign performance, and promoting community outreach events. Collaboration with internal teams is crucial for aligning marketing strategies with business goals.

The IT Systems Support Analyst is crucial for maintaining optimal operation of Company Offices and Call Centers, managing IT infrastructure, and spearheading advanced data analysis initiatives.

The Bilingual Spanish Contracting Representative will assist agents and agency partners by processing licensing, contracting, and appointment information with insurance carriers, providing support via phone and email, and building relationships to expand contracts and sales.

The Retention Specialist will provide excellent customer service to clients in the healthcare sector, assist with inquiries about health plans, renew contracts, and resolve service issues. This role involves making calls, researching customer needs, and implementing retention strategies based on feedback.