IT Support

Important Information:

• Years of Experience: 3+ years in IT Support or related field
• Job Mode: Full-time
• Work Mode: Remote

Job Summary:

The IT Support position is a critical role designed to identify, implement, and maintain the optimal IT structure for an organization of our size and needs. Reporting to the CTO and working collaboratively with a fractional CISO and DevOps/Application Security team, this position combines technical expertise with excellent communication and collaboration skills.

Responsibilities and Duties:

• Establish a structured technical support service for staff.
• Audit the current Mobile Device Management (MDM) solution for best practices, implement improvements, and increase automation in onboarding/offboarding processes.
• Conduct security reviews for requested applications and identify unnecessary duplications.
• Audit adoption rates of the password management tool, providing training or support for departments with low adoption.
• Develop and implement policies and procedures aligned with the NIST framework, including expanding security training to incorporate phishing campaigns.
• Draft recommendations for policies on emerging topics such as AI usage.
• Audit and enhance Google Workspace configurations, improving onboarding/offboarding processes where necessary.

Qualifications and Skills:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
• Proven experience in IT support and infrastructure management.
• Strong understanding of IT security principles, including NIST framework implementation.
• Ability to assess and audit IT systems and processes.
• Excellent communication and interpersonal skills to collaborate with cross-functional teams.

Role-specific Requirements:

• Demonstrated experience in managing MDM solutions and improving automation.
• Experience implementing policies for IT systems, security training, and employee education.
• Familiarity with Google Workspace and its configurations.

Technologies:

• MDM solutions
• Password management tools
• Google Workspace
• Security training tools and phishing campaign platforms

Skillset Competencies:

• IT infrastructure and technical support
• Security policy implementation
• Process auditing and optimization
• Effective collaboration and problem-solving

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.