IT Support Analyst

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job Summary

To support our extraordinary teams, which build great products and contribute to our growth, we’re looking to add an IT Support Analyst located in Guadalajara, North Campus.

Reporting to the Analyst, Application Technology the IT Support Analyst role is responsible for analyzing business problems from both end-users and other IT groups, to solve them with a quality solution or to provide a stable workaround while a permanent solution is implemented.

What a typical day looks like:

• Research complex business problems and propose automated solutions to improve operations and process efficiency by planning and scheduling project deliverables, goals, and milestones.
• Provide technical expertise in identifying, evaluating, and developing systems and procedures that are cost-effective, delivering consultation to users related to automated systems.
• Research, design, and test new systems and system enhancements by the deliverables of the site business/customer requirements.
• Resolve required system improvements and supervised their correct implementation to meet site business and customer requirements.
• Communicate with users to troubleshoot and resolve day-to-day system issues to ensure smooth operation.
• Explore and define new methods and requirements by writing functional and technical specifications for developers and executing Global IT projects.
• Vast knowledge of business processes and procedures makes you a critical team player driving assigned projects to their successful completion.

The experience we’re looking to add to our team:

• Bachelor´s Degree.
• Intermediate English level.
• Experience working with tickets L1.
• Hardware support and telecommunications.
• Operating systems. (Windows server)
• Experience providing technical support.
• Office 365 (Outlook troubleshooting is a must).
• Experience supporting helpdesk tools (Contact Center, Dame Ware, Talk Desk, or others).

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.
• Life Insurance.

KJ12

Job CategoryIT

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).