Sisense helps businesses make data-driven decisions. As an IT Support Specialist, you will play a crucial role in ensuring our employees have access to the tools and systems they need to work efficiently. This role is a great opportunity for a junior IT professional to develop hands-on experience in IT support while working in a fast-paced, global environment. The IT Support Specialist will also be directly responsible for IT operations in our Tel Aviv office.
Why Join Us?
This position offers hands-on IT experience with modern cloud technologies and is a great entry-level opportunity that could significantly accelerate your IT career. As part of a global company, you will gain valuable experience supporting a dynamic, distributed workforce while taking ownership of IT operations in our Tel Aviv office.
What You Will Be DoingIn Your First 30 Days:
- Learn about Sisense’s IT systems, tools, and workflows.
- Manage user onboarding and offboarding, including access setup and hardware provisioning.
- Support employees with IT issues through walk-ups, email, and chat.
- Resolve IT tickets using the Global IT Ticketing System (Freshservice).
- Assist in managing Mac and Windows devices using MDM tool.
- Work with Active Directory to manage user accounts and permissions.
- Provide onsite IT support for employees, meeting rooms, and company events.
- Ensure IT functionality and support for the Tel Aviv office, including networking, hardware, and conference room systems.
By Day 60:
- Identify and implement improvements to internal IT processes and suggest automation ideas.
- Assist with equipment purchases, asset management, and coordinating repairs with vendors.
- Maintain IT asset inventory and update documentation for hardware and software resources.
- Support remote employees by troubleshooting connectivity and access issues.
- Ensure proper operation and maintenance of office-wide IT infrastructure in Tel Aviv.
By Day 90:
- Provide IT support for executives and senior leadership as needed.
- Assist in implementing IT security best practices such as SSO, multi-factor authentication, and compliance measures.
- Document IT procedures and contribute to improving response times and resolution efficiency.
- Take full ownership of IT operations in the Tel Aviv office, ensuring a seamless experience for all employees.
What We Are Looking For
- Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent practical experience).
- 1-2 years of experience in IT support, troubleshooting, and problem-solving.
- Strong familiarity with Windows and Mac operating systems, as well as mobile platforms.
- Basic understanding of networking, Active Directory, IT security principles, and cloud-based tools.
- Experience with IT ticketing systems, hardware setup, and troubleshooting is a plus.
- Ability to work independently and to be a team player, learn quickly, and manage multiple tasks efficiently.
- Strong communication skills and a customer service mindset.
- Must be comfortable providing in-person IT support and managing IT responsibilities for the Tel Aviv office.
- Should be familiar with providing services using tools like SSO, VPN, MDM, Productivity tools like Slack, G-Suite, Atlasian, Office 365 etc.
Additional Details
- Full-time role with standard working hours.
- Hybrid work model, with regular in-office presence required for IT operations in Tel Aviv, at least twice a week is a must.
- Opportunity for career growth within a global IT team.
This is an excellent opportunity for a junior IT professional looking to develop their skills and take responsibility for IT operations in a growing international company.
Top Skills
What the Team is Saying
What We Do
Sisense believes the smallest insights can drive large-scale business decisions.
Sisense embeds analytics seamlessly into any workflow. From retail to life sciences to manufacturing, their solutions power customer experiences by increasing user adoption and supporting smart, quick business moves. For product leaders, this means providing customers with uncomplicated tools for intuitive, insightful ways of working. In turn, key decision-makers get the answers they need in the tools they use, and the confidence to make data-driven decisions without waiting on analyst teams. With Sisense analytics tools, IT and BI teams can help everyone at their company analyze, explore, and collaborate to uncover valuable insights.
In order to make better-informed business decisions, the barriers between questions and answers must be removed where end users work. Because once there’s a clear path to clear answers, business leaders can better understand their world and gain the necessary knowledge to take action in it.
Why Work With Us
At Sisense, our people are our greatest asset, and we prioritize their well-being. Guided by our core values—caring, customer-centricity, action, disruption, and inclusivity—we offer self-care days, flexible PTO, and Summer Half Days. We foster growth through personalized career plans, ensuring employees thrive and accelerate their careers.
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Sisense Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
