IT Support Specialist

Amentum is seeking an IT Support Specialist to provide support to include hardware and software to join our team and support our Boston, MA customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor.

You enjoy providing Tier 2 and Tier 3 support while multitasking in a fast-paced environment and utilizing the ServiceNow ticketing system. One of your strong points is your eagerness to learn and how you are proactive in asking questions when you need more information. As a team player, you thrive in helping your colleagues and look forward to supporting our customers professionally.

Responsibilities:

• Providing end-user software and hardware troubleshooting and support in-person or over the phone.

• Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

• Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 10 operating system and MACs to resolve customer workstation issues.

• Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in Windows 10 print server environment to include multi-function printers.

• Be proficient in shared folder administration.

• Provide AV support to conference rooms.

• Be proficient with ServiceNow.

• Provide basic troubleshooting skills to support the set-up and configuration of Apple iPhones and iPads.

• Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers.

• Upgrading end user computer systems ensuring no data loss.

• Supporting Microsoft software packages to include MS 365, and other commonly used desktop related applications.

• Engaging engineers from multiple teams.

​Here at Amentum, we are bringing advanced engineering and technology solutions to the most significant challenges in science, security, and sustainability. We realize breakthroughs by continuously reinvesting, deliver on missions by meeting commitments, take on challenges with courage, embrace diversity and collaboration, and believe safety and well-being are integral to success.

Compensation & Benefits:

HIRING HOURLY RANGE: $30.00 - $36.00 (Hourly rate to be determined by the education, experience, knowledge, skills, abilities of the applicant internal equity, and alignment with market data.) This position includes a competitive benefits package. For more detailed information on our Benefits and what it is like to work for Amentum, please visit our careers site: www.amentumcareers.com

Minimum Requirements:

• At least 6 years of experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users

• ServiceNow ticketing system experience

• Experience with laptop/desktop imaging and backups

• Experience and knowledge related to system updates, software pushes, and hard drive recovery

• Working knowledge of computers, printers, and scanners, including how these pieces of technology interact with each other, including assembly, installation, configuration, testing, troubleshooting, and repairing hardware and peripherals

• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.

Preferred Qualifications:

• Microsoft Teams and Webex experience

• Microsoft Outlook experience (PST file assistance, M365/MFA familiarity)

• Active Directory support experience (password resets/unlocks)

• Shared Folder Administration support experience

• Experience troubleshooting to support the set up and configuration of Apple iPhones and iPads

• Remote access support experience

• Audio/Visual (AV) support experience

• MS Intune experience

• Experience with documentation, tracking, security, and testing related to network operations and hardware/software integration, including review and maintenance of agency policies and procedures

• Experience in a high-paced, customer-service focused environment

• Excellent writing, communication, and organizational skills

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.