IT Support Specialist Intern

Would you like to be part of an international, dynamic and exciting environment with a direct impact on the lives of cancer and rare disease patients worldwide?  

Use your technical and organizational skills to help us fulfill our mission of democratizing data-driven medicine.  

Join our IT Services team as an IT Support Specialist Intern – At our office in Boston and enjoy a rewarding experience just like your predecessors: 

 "My experience as a work-study student was rewarding and stimulating through various tasks assigned to me. The hands-on learning during my studies enabled me to quickly develop my professional skills, creating a solid foundation for my future career." (Testimonial from a previous intern) 

Your mission: 

Reporting to the IT Services Manager, you will contribute to various innovative IT projects, including but not limited to the key project focused on optimizing and automating the internal support service desk portal to Jira Cloud. 

You will be involved in: 

• Redesigning a brand new and fresh service desk portal, elevating the end-user experience for every employee in the company  

• Monitoring the internal helpdesk, responding to employee’s IT requests and reporting on a monthly basis key metrics to management, suggesting improvements  

• Configuring role-based access control (RBAC), user accounts and access permissions  

• Contributing on a regular basis to Information Security & Network Operations 

• Asset management, MDM (JAMF) configuration and asset automation (software & hardware)  

• Systems administration (Azure Cloud) and automation, including scripting innovative solutions   

The experience you bring 

• Bachelor's degree in computer science (or equivalent) 

• Experience in System Administration desirable 

• PowerShell, Bash/Shell, Python Scripting desirable 

• Knowledge of Microsoft 365 & Apple environments 

• Analytical & problem-solving skills 

• Excellent communication skills 
• Fluency in English

What you will learn?

• Mastering the most popular bug/issue tracking & agile project management/development ITSM tool, Jira by Atlassian  

• ITSM best practices  

• System Integration & Administration  

• Scripting  

• Building Dashboards  

Location: Boston, US 

Start: February 2025 (duration 6 minimum) 

Contract type: Internship contract 

Application process 

Apply now with your CV and any supporting information. 

Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader, alongside key colleagues, and stakeholders from across the business. 

All resumes should be in English for a successful review! 

SOPHiA GENETICS: 

We believe there is a smarter, more data-driven way to make decisions in healthcare and our AI SaaS Platform enables that. You will have direct input into our mission to radically improve the outcomes for Cancer & Rare Disease patients globally. Enable our customers to push industry boundaries, as we pioneer into newly discovered fields and combine complex, multi-modal data for the first time! 

For more information, visit our website: