IT Support Specialist

Look around your home, and you'll find us everywhere:

In your kitchen, living room, bedroom, bathroom, garage and outdoors. We are already making your everyday lives better. How are we achieving this? We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. And whether you are just starting your career or in need of a new challenge, we recognize, develop, and empower talent!

Helen of Troy (NASDAQ: HELE) is a global designer, developer, and worldwide marketer of well recognized and widely trusted brands including OXO®, Hydro Flask®, Osprey®, Braun®, PUR®, Vicks®, Honeywell®, Hot Tools®, Drybar®, Curlsmith®, and Revlon®.

Together, we build innovative and useful products that elevate people's lives everywhere every day!

About the role

• Ensure smooth running of ICT systems with minimum downtime

• Responsible for providing 1st – 3rd line support on all Enterprise ICT systems and software

• Perform regular maintenance and monitoring of systems

• Maintain and Implement Information Security Best Practices

• Support Projects and New Systems Implementation 

• Provide backup / delegate for the IT Manager role during periods of absence

What you’ll do in the role

• Ensure the smooth running of all IT services including Servers, Telephony, Internet, Print, VPN and Email

• Monitor, manage and maintain the day to day health and operation of the Osprey Servers, Networks, Telephony, Enterprise software and backup systems

• Support the identification and resolution of issues in a timely manner using appropriate resources, escalating where necessary

• Manage relationships with 3rd party support providers

• Maintain records of all IT equipment, Software and licences

• Schedule and Manage timely upgrades and updates of software systems

• Assist with the development of standard operating procedures

• Optimise current software capabilities by providing user training

• Assist in the development of new systems and processes

• Follow and promote Best Practice to ensure Company Systems and Data are protected from threats

What will help you do the job well

🗝 Essential:

• 3 + years working in an 3rd Line Support role, working with and management of 3rd party service providers, hands on support of Microsoft / Linux operating systems

• Hands on Dell or similar server implementation and support

• Hands on Samsung or similar telephony system support configuration

• Installation and Support of servers and data storage solutions

• Support Windows Domain tools including Active Directory, DNS, DHCP, Group Policy

• Development and implementation of firewall rules in a corporate environment

• Support and Development of VMware vSphere and other virtualized environments

• MS SQL Server installation and support

• MS Exchange onsite / offsite installation and support

• Strong understanding of Corporate IT hardware and Software

• Strong understanding of networking principles including TCP/IP, routing, VLANS, WAN

• Support of IP based telephony systems, ISDN30 / POTS

• Support of local and cloud based backup solutions

• Fluent in English (spoken and written), French a plus.

• Excitement about joining a midsize yet growing company with fast-growing brands!

About you

Our ideal candidate is a self-starter, driven and passionate individual with exceptional communication skills. You have the flexibility to work in a small yet fast-growing organization, possess strong analytical and detail-oriented thinking, can work with a good level of autonomy and foster relationships with cross functional teams.

About us

Many of our products rank as #1 brand in their category- we are proud to be market leaders. Behind all these achievements stand exceptionally talented and passionate associates. We are a dynamic mid-size multinational company that offers challenges and opportunities equal to your talents and abilities. Our 15+ locations elicit unique team cultures; our powerful brands are marketed in approximately 75 countries.

If you want to join us on this journey you can find out more on www.helenoftroy.com/emea. You can also find us on our career website https://careers.helenoftroy.com/home or on LinkedIn, Glassdoor, Facebook, Instagram and Twitter.

What do we offer?

• 💸 Competitive compensation package depending on experience and skills

• 💻 Flexible work policy with regards to working hours and work from home

• ☀ Increased flexi-days package after 1 year of service

• 💼 Modern office with collaborative workspaces

• 👂 Employee assistance counselling line

• 🎁 Employee discounts on all our EMEA products

• 💪 Lunch and Learns, a super motivated Learning & Development team delivering hard and soft skills training to challenge yourself and full access to a learning platform, where you can choose over thousands of courses to satisfy your hunger for knowledge

• 🏝 Company closure between Christmas and New Year’s

• 📈 Employee Stock Purchase Plan

• 👌 The chance to work in an international, diverse, and inclusive environment!

Sound like a perfect fit?

If you’re seeking an exciting professional position in a dynamic international environment and be empowered to inspire fresh ideas, then Helen of Troy wants to get to know you!

Next Steps: We will ask you to complete a quick survey as we would love to get to know you by learning more about your experience and skills. If your application is selected, we will reach out to you ASAP for a first informal introductory call.

#LI-Hybrid

#LI-HL1 

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.