Job Description
Hiring!! IT Application Support Specialist
Below is the detailed job description. If interested & want to discuss more about the role, please reach me on 732-203-7434/amrutha.duddula AT nityo.com
Job Title: IT Application Support Specialist
Location: Remote (Florence, KY). Should be willing to travel to client location as needed.
Duration: Fulltime
Job Description:
IT Application Support Specialist will be responsible for investigating and troubleshooting application issues, feature requests and bug resolution. You will be working closely with the IT Support, Database and Application Development teams. You will be responsible for identifying bugs and opportunities for improvement in existing applications, and clearly communicating these to the appropriate Application Development team.
Responsibilities:
- Provide first level technical support, maintenance and troubleshooting for hardware and software in a Microsoft Windows environment for our client platform (including web and mobile apps)
- Provide input to design requirements associated with client platform future roadmap
- Provide user guidance for client designated mobile/web applications as requested
- Troubleshoot and resolve mobile device issues or problems with device hardware and software to the client Apps.
- Perform functional testing and documentation to support the readiness of new solutions
- Provide basic troubleshooting and problem resolution proficiencies in the following:
- Mobile Device Hardware from multiple vendors such as Apple, Samsung, HTC, Motorola, etc.
- Mobile Device Software Operating Systems from multiple vendors such as iOS & Android
- Manage trouble tickets using the client designated corporate ticketing system (ServiceNow)
- Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems.
- Support the customer in developing and maintaining all technical and procedural documentation pertaining to customer designated enterprise mobile device configurations, technical support, processes, and procedures.
- Update & Create knowledge base and work instruction documentation
- Escalate trouble tickets with the appropriate Tier 3 support (Developers or Infrastructure) when more advanced troubleshooting is required.
Qualifications:
- Minimum of 1 to 3 years of application development support experience
- Bachelor's Degree in computer science/information technology or related field or relative experience
- Solid working knowledge of mobile OS platforms (iOS, Android)
- Excellent verbal and written communication skills
- Experience working in a team
- Mobile Device Management and troubleshooting experience
- Knowledge about the Application Development Lifecycle is a plus
Amrutha Duddula
Sr Talent Acquisition Specialist
Nityo Infotech Corporation
Phone: 732-203-7434
Email: amrutha.duddula AT nityo.com
www.nityo.com
www.linkedin.com/in/amruthad/
Additional Information
All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
Nityo Infotech (Nityo) is a Global Technology Solutions and Services organisation. Headquartered in US with deep imprints in LATAM, APAC, EUROPE/CIS & MIDDLE EAST & AFRICA.
Nityo is powered by 31,000+ employees across 41 countries serving enterprises across industries like Banking, Insurance, Finance, FMCG, Hi-Tech start-ups, Government enterprises, Pharmaceuticals, Oil & Gas, Agriculture and more.
Through Nityo's services division, we have empowered numerous brands in optimising cost through Managed Services as well as outsourcing model.
Our spectrum of services are broad, deep and structured around Nityo’s unique “RIG” framework; Run, Innovate and Grow.
Nityo's portfolio as well as partner companies offer a unique mix of solution's ranging from Digital Lending platforms, Anti-money laundering solutions, AI/ML Based Chat Bots, Secret Management Platform, Enterprise Content Management Solutions, Tech Skill Assessment platform, Location Intelligence Solution, Call Center Automation Platform, Performance Management Platform , Cloud Migration and more.
Nityo is trusted by over 3000+ Enterprises across various industries including Standard Chartered Bank, DBS, Prudential, UOB, Singapore Airlines, Telekom Malaysia, BNY Mellon, Watson's, Honeywell, Lazada, Gojek, Sony, HP, Singapore Tourism Board,Lexis Nexis and Sinarmas
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