IT Support Specialist II

At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents together to deliver important work and you’ll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas.  You’ll take pride in working for a company that lives its values and where you can be yourself at work, as part of an authentic team that encourages you to share your views and opinions.  Our eight manufacturing complexes in the United States, Canada, and the United Kingdom, an unparalleled storage, transportation and distribution network in North America, and logistics capabilities enabling a global reach underpin our strategy to leverage our unique capabilities to accelerate the world’s transition to clean energy.

Function:

Information TechnologyJob Summary:

The IT Support Specialist II is responsible for a wide range of IT Support to end users for hardware, software, and peripherals. The role resolves end-user issues by providing general user support, environmental support, and technical support following established service management and other standard operating procedures. The IT Support Specialist II assists in the creation, rollout, patching and system upgrades to laptops and desktops. The position interacts with network operations, security and technical experts to maintain and monitor infrastructure services and endpoints. IT Support uses sophisticated/ complex tools and techniques, and partners with the business to identify proactive solutions that will improve productivity. Overtime and on-call responsibilities are required to provide 24-hour support for safe and reliable operations.

Job Description:

Major Responsibilities:

• Support users/user groups on all aspects of user-reported problems, including the configuration of software, hardware, and peripheral equipment. Have a deep understanding of the company products with intermediate experience in troubleshooting and analysis. Create technical documentation for troubleshooting and training purposes.
• Manage issues utilizing established tracking processes including recording of issues, initial troubleshooting, assignment and escalation of issues, and closure/follow-up to resolution. Deliver support to the user community for maximizing PC potential through first-tier help desk support and providing end-user training and support for all Microsoft applications.
• Maintain and operate the centralized enterprise configuration management services
• Perform system administration for enterprise desktop and application management suites, including configuration and version maintenance
• Support, document and maintain operating system standards, application packages and their deployment processes, and ensure they are kept up to date
• Support the implementation of patching processes including package creation, testing, scheduling, and deployment
• Represents the team on projects
• Participates in on-call rotation for after-hours support
• Understand and always comply with established processes, policies, and procedures supporting internal controls. Examples, but not limited to IT General Controls (ITGCs) Managed Access (MA-xx) Managed Operations (MO-xx) and Change Management (CM-xx); Sarbanes Oxley/Sox; Data backup, recovery, and classification; Information Technology Asset Management (ITAM)

Incumbent Attributes:

• BS/BA in a related field or equivalent experience typically required to complete all essential job functions
• 2 or more years of related professional work experience is required to complete all essential job functions.
• Microsoft desktop certifications are a plus or ability to obtain certifications within one year
• Candidate should have knowledge and experience with multiple Microsoft operating systems, M365 products, Microsoft Intune, Microsoft Security software, PowerShell, Group Policy, and major brand computer workstations. 
• Experience with and participation in the change process, attending change board as a service desk or service management representative
• Ability to work effectively with all levels of management and to collaborate with site leads to deliver against the organizations service goals in a deadline-oriented environment
• Excellent oral and written communication skills with organization and time management skills

The estimated base pay for the position is typically between $60,300 - $79,515.

The actual base pay for the position may be influenced by factors such as education, training, skills, qualifications, competencies, years of experience, job-related knowledge, and scope of the role, and could be outside of the posted pay range.

In addition to base pay, an incentive program is available to all full-time employees, and a comprehensive benefits package including two medical plan options, a health savings plan with a company contribution and a match, dental and vision benefits, a well-being incentive program, 401(k) Plan which provides a protentional of receiving between 10% and 13% of employer’s contribution, life and disability insurance, paid time off programs and much more! Additionally, we offer several Flexible Work Arrangements to support a healthy work-life balance.

For more detailed information on the CF programs, please visit our Total Rewards website at: https://cftotalrewards.com/

The above statements are intended to describe the general nature and level of work being performed by person(s) assigned to this job.  These statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this position.

• CF Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.  

• Employees in the US can learn more about their rights by viewing the federal "EEO is the Law" poster (PDF)  and others as detailed below:

Pay Transparency

https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf

FMLA:

https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

Employee Polygraph Protection Act

https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

• Employees in Canada can learn more about their rights by viewing the “Canadian Human Rights Act”.

If you need any assistance seeking a job opportunity at CF Industries, or if you need reasonable accommodation with the application process, please call 847-405-2400 or contact us at [email protected].

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