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Who We Are:
With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.
Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.
What We Need:
The IT Support Specialist I will report directly to the Manager, IT. This team member is responsible for providing technical support to local and remote employees, maintaining the local and remote IT systems and services, recommending and implementing solutions and upgrades. This role will manage technical support deliverables and timelines to ensure new and existing employees can work reliably and efficiently.
What You Will Do:
- Provide first and second level technical support for a growing company.
- Manage issues and requests using ticketing software and comprehensive documentation.
- Diagnose organizational hardware, software and cloud-based applications.
- Assist in onboarding and offboarding for employee hardware, software and access controls.
- Drive continuous improvement by looking for ways to improve or automate business functions, seeking feedback, and communicating with stakeholders.
- Lead small to medium projects from the planning phase to closure, scheduling status meetings; tracking work, and developing communication plans.
What You Have:
At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include:
- A bachelor’s degree in computer science, information technology, or other business discipline preferred.
- Experience in IT, support, delivery, and/or helpdesk.
- Proficient in MS Office applications and ability to learn department and job-specific software systems.
- Demonstrate high organizational skills.
- Demonstrate outstanding verbal and written communication skills.
- Demonstrate analytical skills when problem-solving.
- Demonstrate high attention to detail and a high degree of accuracy.
What Sets You Apart:
- Communication
- Customer Service
- Conflict Resolution
- Detail Oriented
- Interpersonal
- Listening
- Time Management
What Sets Us Apart:
- Professional growth opportunities with compelling career paths
- Healthy work-life balance culture with paid time off (PTO)
- Medical, dental and vision insurance for full-time team members
- 401K savings plan with employer contribution match
Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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What We Do
At Synapse Health, we’re on a mission to transform the Durable Medical Equipment (DME) industry with innovative solutions that improve experience, accountability and transparency for all.
Synapse Health is a patient-focused, end-to-end technology-enabled solution that streamlines the entire DME process. We connect all the dots from the time an order is placed to the moment it is delivered to the patient (including administrative tasks like billing). We act as a catalyst for change across the DME ecosystem by connecting patients, prescribers, DME providers and payors, providing a seamless, efficient and positive experience.
Our solutions work in the background to manage every aspect of the DME process, providing real-time, accurate clinical and order information. This allows us to address patient needs faster and ensures orders are accurate and cost-effective. By improving accountability and transparency for all stakeholders, we are enhancing the overall experience. Together with our DME provider and prescriber partners, we provide patients with what they need, when and where they need it, simplifying the process and delivering better outcomes for everyone involved.
Why Work With Us
Our culture is built on a person-first mindset, starting with how we treat our team members and extending to the care we provide. We focus on fostering a warm, supportive environment that values each individual. Our mission-driven approach encourages transformation in healthcare, ensuring patients experience genuine, compassionate care.
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