IT Support Instructional Assistant

Position Title: IT Support Instructional Assistant 

Location: Dallas, TX

Reports To: Technical Instructor II

WHO WE ARE LOOKING FOR:

We are currently seeking an Information Technology Support Instructional Assistant to join our organization. This person will join our Curriculum & Adult Learning organization. They will be responsible for the following:

Overall Focus:

Candidates should be able to provide effective support in the classroom and be eager to grow their technical knowledge. In particular, they should be able to:

• Assist the lead instructor both in and out-of-class in the teaching and administration of the class.
• Display knowledge and/or interest in the following areas: information technology, software and hardware support, network administration, technology education

What You’ll Do:

Out-of-Class Tasks and Responsibilities:

• Assist and/or collaborate with the instructor to: 
• Grade and/or review assessments, class projects, and other materials
• Enter student grades into LMS software and grading templates 
• Update Salesforce data as necessary
• Review curriculum materials and assessments weekly and report to instructor and curriculum development team any proofreading or subject-matter errors
• Assist instructor with the preparation of daily agenda to students 
• Schedule time with instructor and students to discuss class challenges
• Monitor learner attendance, certifications’ progress, etc.

In-Class Tasks and Responsibilities:

• Monitor class as it is in progress - checking that overall functionality (audio, video, screen appearance, etc.) is working as needed
• Serve as class timekeeper, monitor breaks and other scheduling information
• Monitor students during test-taking and break-out group activities
• Note challenges presented during class, including (but not limited to) students who:
• Seem disengaged or uninvolved with class activities
• Are speaking more than other students (dominating) or are typically quiet

Personal Characteristics

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission
• You are data-driven, result-oriented and a forward-looking catalyst for social change
• You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently
• You have a passion for teaching others and being part of a culture of continuous improvement
• You are an effective communicator with strong oral and written skills
• You are strong at managing your time and you can balance multiple projects and tasks
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions, and that talent should be recognized and recruited from many diverse sources

For this role specifically, we are targeting a salary within a range between $35,000/year and $37,440/year, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.

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