About the Role
We are looking for a skilled IT Support Engineer to join our team. This role is essential in ensuring smooth IT operations, troubleshooting technical issues, and providing excellent customer support. The ideal candidate will have strong technical expertise, problem-solving skills, and a proactive approach to IT support.
Key Responsibilities:
- Provide technical support for hardware, software, and networking issues.
- Diagnose and troubleshoot IT problems, ensuring timely resolution.
- Install, configure, and maintain computer systems, applications, and peripherals.
- Manage user accounts, permissions, and IT security protocols.
- Ensure network connectivity and performance across all systems.
- Support server maintenance and system administration tasks.
- Collaborate with teams to support IT infrastructure and operational needs.
- Document IT support processes, issues, and resolutions for future reference.
- Stay updated with emerging technologies and IT best practices.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience in IT support, troubleshooting, and system maintenance.
- Strong knowledge of hardware, software, and networking fundamentals.
- Familiarity with operating systems (Windows, macOS, Linux).
- Proficiency in networking, including LAN/WAN, VPNs, firewalls, and routers.
- Experience in development operations (DevOps) and server management is a plus.
- Excellent problem-solving, communication, and customer service skills.
Preferred Experience:
- Experience with cloud platforms, virtualization, and backup solutions.
- Understanding of cybersecurity principles and IT compliance standards.
- Ability to manage and prioritize multiple tasks in a fast-paced environment.
If you're passionate about IT support and eager to contribute to a dynamic team, we’d love to hear from you!
- Provident Fund
- Gym Membership
- Leaves as per the company policy.
- Company-paid trips
- Easy Loan Facility for Employees
- Yearly Increment
- Health Insurance (includes spouse and parents) (till the age of 80)
Top Skills
What We Do
A digital transformation company, driven to solve some of the most complex problems in the world today through technology. Our core service portfolio includes staff augmentation, software development and cloud services with over 300+ projects delivered to date. Established in 2014, with a continuously growing team of 250+ experts, operating across 3 regions with Americas, Middle East, and Southeast Asia, CodeNinja is one of the fastest growing technology companies recognized by Forbes Technology Council. With value addition being a core focus for the company, CodeNinja ranks as one of the top and best reviewed software development and services company. Now offering enterprise cloud solutions to some of the leading technology companies in the world, the company has secured funding of $1.6M and is poised to invest in redefining workplace dynamics through use of advanced AI. CodeNinja has earned the trust of more than 240 clients spread across 15 different countries and 9 different industries. The company is also one of the top-rated outsourcing services provider in Pakistan, forming dedicated technology teams for some of the world's leading organizations like Microsoft, Lifeforce (Tony Robbins) and OTL alongside unicorns such as 24Seven, ABHI, and Graana. In addition, to ensure quality and commitment to client data security, the company is now ISO 270001 certified. Services: · Offshore Engineering Teams · Custom Software Development · Dedicated Development Center · Application Modernizations · Cloud Services and Solutions · Modern Workplace Solutions · Digital Transformation Strategy · AI Consulting · AR/VR and Digital Twins · eCommerce Solutions Awards and Achievements: Top 1000 Companies Clutch Global 2023 Top Company in .Net Developers 2023 Clutch Global Fall 2023 Certifications & Partnerships: Adobe Commerce Cloud Solution Partner Microsoft Solution partner for business applications. Microsoft Solution Partner for Azure Data and AI.
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