Shape the Future of Finance
Pagaya is building a leading artificial intelligence network to help our partners grow their businesses and better serve their customers.
Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. For more information, visit pagaya.com.
Let's create better outcomes together!
About the Role
We are looking for an IT Support Engineer to join our NYC team. The hire will be responsible for providing and supporting IT equipment and services to all employees in the US. This opportunity presents the chance to practice modern IT Ops processes and technologies in a controlled financial services environment.
Responsibilities
- Provide on-site IT support at our NYC HQ (22 Vanderbilt) and remote support for employees across the U.S.
- Act as a point of escalation for SaaS-related technical issues, troubleshooting platforms such as Okta, Google Workspace, Slack, MDM, and other SaaS tools.
- Own and drive small- and large-scale IT projects, coordinating with internal and external teams to meet business objectives.
- Create and update IT documentation, including technical guides and user-facing materials.
- Act as an advocate for end-users, proactively identifying and resolving IT bottlenecks to enhance productivity.
- Maintain and improve WiFi and networking infrastructure for our NYC office.
- Conduct new hire IT orientations, providing best practices and training on company tools and policies.
- Manage IT assets (ITAM), including desk setups, printer maintenance, and AV equipment to ensure seamless Town Hall and company events.
- Support and maintain Zoom Rooms, ensuring optimal video conferencing performance.
- Assist with user lifecycle management, provisioning/deprovisioning accounts, and managing role-based access controls.
- Ensure IT security best practices and compliance with SOX 404, SOC 2, and ISO certification requirements.
Requirements
- Minimum 3 years of IT experience in an enterprise environment.
- Strong knowledge of Okta, Google Workspace, Slack, MDM (mobile device management), Notion, and various SaaS tools.
- Experience managing SSO (Single Sign-On) solutions, including SAML authentication.
- Highly organized with experience in ticket tracking, IT asset management, desk setups, and printer maintenance.
- Familiarity with networking principles (WiFi, VPN, VLANs, firewalls, DNS, DHCP).
- Experience supporting Zoom Rooms, AV hardware, and company-wide IT events.
- Strong execution-oriented mindset with attention to detail.
- Understanding of User Lifecycle Management (ULM) and managing role-based access.
Nice-To-Haves
- Experience in high-growth startups.
- Experience managing Fortinet office networks.
- Experience working with macOS and Windows environments.
- ITIL Certification.
- Familiarity with Governance, Risk, and Compliance (GRC) and cybersecurity best practices.
The pay ranges for New York-based hires are commensurate with candidate experience.
Pay ranges for candidates working in locations other than New York may differ based on the cost of labor in that location.
Compensation Range for New York Based Hires
$80,000—$95,000 USD
Our Team
Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs with our head quarters located in NYC and Tel Aviv.
We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community.
Join a team of builders who are working every day to enable better outcomes for our partners and their customers.
Our Values
- Continuously Learn- We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
- Debate and Commit- We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
- Dream Big and Act- We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.
- Advance Inclusion- We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors.
- Be Accountable Together- We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.
More than just a job
We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life.
Top Skills
What We Do
Pagaya is financial technology company that enables financial institutions to expand access to more customers through its artificial intelligence network
