As a team, we’ve launched five satellites into orbit, signed ten commercial deals worth over $1 billion in revenue, raised over $750 million from top global investors, and recruited a team of over 400 world-class engineers. We all work out of our (legendary) San Francisco office, which was once used to build ships during the World Wars.
Our satellites, which operate from geostationary orbit (GEO), weigh only 400 kg and utilize a proprietary software-defined radio payload. Each satellite can connect over two million people, and we’re very excited for the impact we’ll soon have in the Philippines, Peru, Mexico, and more!
Backed by substantial funding and a passionate, collaborative team, we offer a rewarding work environment where you'll learn and make a significant impact, no matter where you are in your career.
IT Support Engineer
We're looking for a proactive and detail-oriented IT Support Engineer with strong Linux expertise to join our team. In this role, you'll help maintain a seamless technology experience by supporting Linux-based systems, troubleshooting issues, and optimizing IT operations. You’ll work closely with employees across departments to solve IT challenges, improve infrastructure, and ensure our systems run efficiently.
This is a great opportunity to join a collaborative and dynamic team where your Linux skills will make a direct impact. If you’re a natural problem-solver and enjoy helping people with technical challenges, we’d love to hear from you!
Role:
- Provide 1st, 2nd, and 3rd Tier Technical Support: Act as the primary point of contact for IT support inquiries, focusing on Linux-based systems while also supporting Windows and macOS environments
- Manage Linux Systems & Infrastructure: Install, configure, and maintain Linux workstations and servers, ensuring optimal performance and security
- Troubleshoot Hardware, Software, and Network Issues: Identify and resolve various system and connectivity issues, in person and remotely
- Scripting & Automation: Utilize Bash or Python to automate routine tasks and improve system efficiency
- System Administration: Manage user access, permissions, and configurations in Linux environments (e.g., LDAP, SSH, PAM), as well as other platforms like Google Workspace
- User Training and Education: Conduct onboarding training sessions and provide guidance on IT best practices to support users’ proficiency and security awareness
- Manage Equipment Setup & Maintenance: Configure workstations, deploy software, maintain IT inventory, and oversee asset lifecycles
- Collaboration & Documentation: Work with other departments to meet technical needs, and document IT procedures and troubleshooting steps
Requirements:
- Experience: Minimum 3 years in IT support, systems administration, or a related field, with a strong focus on Linux
- Linux Expertise: Hands-on experience managing Linux distributions in a desktop and server environment
- Scripting & Automation: Proficiency in Bash scripting (Python a plus) to automate tasks and streamline operations
- System Administration: Experience managing Linux file systems, permissions, system updates, package management, and troubleshooting
- Multi-Platform Experience: Basic understanding of Windows and macOS environments in addition to Linux
- Virtualization & Remote Support: Familiarity with virtualization technologies (e.g., VMware, KVM) and remote support tools
- Networking Fundamentals: Strong understanding of IP networking, DNS, DHCP, and VPN configurations
- Security Awareness: Experience implementing security best practices for Linux environments, including firewalls, SSH hardening, and patch management
- Problem Solving & Multi-tasking: Excellent problem-solving skills with the ability to handle multiple tasks and projects in a fast-paced environment
- Mission-Critical Systems Management: Capable of managing sensitive, mission-critical systems with urgency and precision to ensure operational integrity and security
- Communication & Teamwork: Strong interpersonal and communication skills with a user-focused approach to IT support
Bonus:
- Familiarity with cloud platforms (AWS, GCP, or Azure)
- Knowledge of containerization technologies (Docker, Kubernetes)
- Understanding of log management and monitoring (ELK stack, Grafana, Nagios)
- Relevant certifications, such as CompTIA A+, Network+, or Linux+
- Understanding of ITIL principles or experience working in ITIL-aligned environment
What we offer:
All our positions offer a compensation package that includes equity and robust benefits.
Base pay is a single component of Astranis's total rewards package, which may also include equity in the form of incentive stock options, high quality company-subsidized healthcare, disability and life insurance benefits, flexible PTO, 401(K) retirement, and free on-site catered meals.
Astranis pay ranges are informed and defined through professional-grade salary surveys and compensation data sources. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, and the level and scope of the position.
Base Salary
$70,000—$90,000 USD
U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required
(To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))
Our mission and our products are meant to connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We believe in a diverse and inclusive workplace, and we encourage all people to join our team and bring their unique perspective to help make us stronger.
What We Do
Astranis is building small, low-cost telecommunications satellites. Our mission is to help get online the 4 billion people who are without internet access.
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