Who we are looking for
As an experienced Engineer, you will provide support to the Business and work closely with other teams within IT Services and Infrastructure to ensure all services are delivered within set targets and to agreed standards. Your primary focus will be to support the New Jersey Business function alongside providing support where required to external offices.
The day to day work is interesting, challenging and fast paced with a hardworking and delivery focused Company ethos. The ideal candidate will have a broad set of technical skills and be ready to tackle some of technology's greatest challenges.
The IT Support team provides on-site support to employees.
The salary range for this position is $65,000-$90,000 annually.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Preferred skills and experience
Strong interpersonal and customer service skills.
Excellent analytical and troubleshooting skills.
Good attention to detail and well organised.
Strong written and verbal communication skills.
Ability to work independently with limited supervision.
Commercial experience working within a service management function.
Technical ability supporting and maintaining hardware and peripheral devices.
Experience of using an ITSM Tool for tracking, change, requests, incident and problem jobs.
Experience deploying, imaging and supporting Windows 11, Windows 10, macOS, Linux, and mobile devices (iOS / Android).
Experience supporting technologies from a diverse product stack including; Active Directory, Microsoft Exchange, Office 365, Teams, Citrix, Cisco and VMWare Workstation.
Main Responsibilities
Resolving second line incidents.
Assigning incidents and acquiring knowledge from third-line teams.
Working with the 3rd line and Infrastructure teams as remote hands in the office and at the data center.
Resolving incidents and queries for senior management.
Investigating and escalating MIs to major incident managers.
Completing system maintenance, alongside escalations and call outs.
Managing and updating hardware assets database.
Creating and maintaining Knowledgebase Articles (KBAs) and Technical Process Documentation
Deploying and Imaging end user computer hardware and deploying software packages.
Identifying and contributing to Service Improvement opportunities
Top Skills
What the Team is Saying
What We Do
bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology.
Established by Denise Coates CBE in 2000, we have rapidly grown into a global operation employing over 7,000 people and deliver an unrivalled online experience to more than 90 million customers in 22 languages.
Initially, we began by offering online Sports betting but with forward thinking leadership we chose to focus our attention on In-Play betting.
The gamble paid off and enabled us to forge our market leading position. In-Play has been fundamental to our success and remains the cornerstone of a business which, in 2017/18, saw £52.6 billion taken in Sports wagers with up to 2 million markets on site at any one time. Our game changing In-Play betting product and comprehensive sports Live Streaming service covering 750,000 events a year are complemented by our offerings in Casino, Poker, Games, and Bingo.
Innovation continues to be our lifeblood and we pride ourselves on the standards of customer service we deliver. Driven by a shared vision to be the best in our industry, a technology team in excess of 1,300 people work in house to provide the technological advances that enable us to maintain our leadership position.
Giving our teams the freedom to innovate is essential to our success. Our award winning business has worked hard to cultivate a culture of creativity where good ideas and a techno entrepreneurial attitude are encouraged and rewarded.
Today we continue to push technological boundaries and break new ground in software innovation.
Why Work With Us
Our employees have worked hard to achieve our industry status and we encourage them to continue to grow with us. We offer career paths in Technology, Trading, Operations and Media and focus on providing staff with the tools, skills and support they need to succeed. Together we can continue to improve our products and services.
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