IT Support Engineer (Linux & Infrastructure Focus)

Advanced Navigation is the world’s most determined innovator in AI robotics and navigation technologies across land, air, sea and space applications. Founded on a culture of research and discovery, Advanced Navigation's mission is to be the catalyst of the autonomy revolution. Fields of expertise include artificial intelligence, underwater sonar, GNSS, radio frequency systems, inertial sensors, robotics, quantum sensors and photonics. 

Today, Advanced Navigation is a supplier to some of the world's largest companies, including Airbus, Boeing, Google, Tesla, NASA, Apple, and General Motors. Discover it for yourself: https://youtu.be/F7uAqs1gtuk

Role overview

As an IT Support Engineer at Advanced Navigation, you will be a key player in maintaining the integrity and efficiency of our complex IT infrastructure. You will provide technical support for Linux-based systems, open-source infrastructure, hosted applications, SaaS platforms, and intricate network architectures. This role also encompasses advanced end-user support, making it an ideal opportunity for experienced and technically proficient individuals seeking to contribute to a dynamic and innovative environment. You will work closely with project teams and operations to ensure seamless day-to-day operations and successful project execution.

Role Responsibilities

• Advanced Linux & Infrastructure Support:
• Provide support for Linux (Ubuntu and other distributions) server and desktop environments.
• Troubleshoot and maintain open-source infrastructure components (e.g., Docker, Kubernetes, Ansible).
• Manage and maintain high-availability hosted applications and SaaS platforms, ensuring optimal performance and availability.
• Diagnose and resolve intricate network issues, including advanced TCP/IP, DNS, DHCP, VPN, and routing protocols.
• Provide support for complex network architectures.




Project & Operations Support:

• Provide technical support for project deployments and new systems and infrastructure.
• Provide technical support within project teams.




Advanced End-User Support & IT Service Management:

• Provide escalated and expert-level IT support to a global team via email, telephone, face-to-face, chat, and remote assistance.
• Optimize the IT service management system, ensuring timely resolution and proactive escalation of complex incidents within stringent SLA timeframes.
• Design and implement efficient IT hardware, software, and user account provisioning for new starters, including advanced remote setups.
• Diagnose and resolve complex end-user hardware and software issues across diverse Windows and Linux platforms.
• Manage and optimize IT asset lifecycles, including asset registers, storage, and advanced repairs.




Security & Compliance:

• Support cybersecurity best practices.
• Assist in the implementation of IT security policies and documentation.
• Understanding of security frameworks and standards such as ISO 27001, NIST, or ASD Essential 8.




Documentation & Knowledge Management:

• Maintain comprehensive IT documentation.
• Establish and maintain a robust knowledge base, contributing advanced articles and best practices.

Qualifications and Experience

• Advanced Diploma or Bachelor’s degree in Information Technology or a related field.
• Minimum of 5+ years of relevant IT support experience, with a strong focus on Linux and infrastructure.
• Proven experience in administering Linux (Ubuntu and other distributions) server and desktop operating systems.
• Experience in managing complex open-source technologies and infrastructure.
• Demonstrated experience working in highly security-conscious environments.
• Industry Certifications such as RHCSA, RHCE, Linux+, Network+, Security+, or similar are desirable.
• Experience with server operating systems (Windows and Linux), virtualisation, security controls and policy, hybrid (cloud and on-site) hosting of internal and client facing services is essential.




Essential Skills:




• Expertise in advanced Linux (Ubuntu) server and desktop administration.
• Advanced proficiency in Command Line Interface (CLI) management (complex bash scripting, PowerShell, cmd).
• Deep understanding of advanced network protocols (TCP/IP, DNS, DHCP, VPN, advanced routing).
• Experience with virtualization technologies (VMware, Hyper-V).
• Advanced Microsoft Active Directory and Google Workspace administration.
• Expert proficiency in using ITIL-based service management ticketing systems.
• Exceptional analytical, troubleshooting, and problem-solving skills at an expert level.
• Superior customer service and communication skills.
• Exceptional time management and organizational abilities.
• Advanced knowledge of security best practices for OS, network, systems, and applications.
• Advanced experience installing and rectifying complex audio/video conferencing systems and collaboration tools.

What are some of the benefits you will have access to?

You'll have access to industry-leading products with diverse applications within some of the most interesting and exciting projects worldwide. We’re growing a team of inspired, smart, and driven individuals from all sorts of backgrounds. With great opportunities for growth and variety, we strive to help each employee carve out the path that’s right for them.