IT Support Analyst

We are searching for an IT Support Analyst (Level 2) to join our award-winning Sime Industrial branch in Mackay, QLD, in a permanent fulltime position.

Reporting to the Desktop Support Team Lead, the IT Support Analyst's primary responsibility will be to provide quality IT Desktop support services on a daily basis for all Sime Industrial users in conjunction with other IT functions which include providing Application support, Ticket Management and administration activities.

Key Responsibilities:

• Provide onsite and remote technical support for hardware, software, and network issues.

• Diagnose and resolve technical issues efficiently, escalating to higher-level support when necessary.

• Maintain and support desktop, laptop, printers, and mobile devices, ensuring smooth operations for all end-users.

• Manage and resolve helpdesk tickets in a timely manner, ensuring customer satisfaction.

• Assist with the installation, configuration, and ongoing usability of system hardware and software.

• Provide remote and on-site technical assistance and training to end-users as required.

• Document processes, issues, and solutions clearly and accurately for future reference.

• Collaborate with IT teams and other departments to implement new technologies and system improvements.

Why Sime?

Sime is a partner of choice for some of the world's best brands in the Industrial and Motors sectors. With operations in 17 countries and territories and a strong footprint in Asia Pacific, we continue to grow, delivering sustainable value to our stakeholders through operational excellence, high-performance standards and good corporate governance.

You will have access to:

• Opportunities for training, mentorship, and career development specific to your role.

• Competitive remuneration package and annual salary reviews.

• A supportive, diverse, and inclusive team spread across Australia and internationally.

• Access to growth opportunities at a regional, national, and international level through our global Sime network.

• Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.

• Employee discounts, rewards, and incentive programs.

• Paid parental leave options

• Salary continuance insurance

About You:

The successful applicant will demonstrate the following knowledge, skills and attributes:

• Degree or certification in Information Technology, Computer Science, or a related field.

• Minimum 2 years of experience in IT support or a similar role.

• End-user hardware including laptops, desktops, mobile devices, Printers, meeting rooms, configuration, set-up and troubleshooting experience.

• Experience with Active Directory, Office 365, Intune, Autopilot.

• Excellent communication and interpersonal skills to provide clear and supportive assistance to non-technical users.

• Strong analytical and problem-solving abilities with attention to detail.

• Ability to manage multiple tasks and projects simultaneously.

• Australian working rights and a valid driver's license.