The role
We currently have an exciting opportunity for an IT Infrastructure Support Analyst to join the Perth office with experience across level 1 & 2 IT support. As part of a proactive and customer centric team you will be full time and based in our Perth office. Action user incidents and requests escalated via the National Customer Service Centre. Looking for a candidate who is proactive, will use their initiative, flexible, prioritising local work and will be an integral part of the team.
Key responsibilities
As part of our IT national team, you will have access to technical knowledge and skills to liaise with internal customers over the phone and face to face. You will report to and work closely with the IT Team Leader in the Perth office. Your focus will be to trouble shoot and problem solve level 1 & 2 IT related issues and escalate to level 3 when required. You will work with SLA's and be flexible with your working hours on a rotational roster and some weekends/out of hours work as required. You will also be responsible to setup\allocate\track user equipment for asset tracking and maintain minimum stock levels of equipment. There's also opportunity to assist our Business Advisory Services team, so together we provide an efficient user experience.
Skills & Experience
To be successful in this role, you will have 2+ years' experience in level 1 & 2 IT support providing outstanding customer service delivery to internal customers. Your articulate and clear verbal and written communication skills, IT problem solving skills, attention to detail and friendly persona with customers will see you succeed.
- Level 1 & 2 phone and face to face technology support
- Identify and escalate unresolved issues to 3rd level support
- Provide AV Support to the Perth office, attending regular National AV meetings
- Setup, support, install and relocate hardware and software as required (includes multiple devices per user eg laptop, iPad and mobile phone as standard for many users)
- Carry out imaging / re-imaging of equipment
- Maintain accurate Fresh call records and ensuring that the integrity of the Fresh system is maintained
- Accurate incident, requests and assets keeping using our preferred application Fresh
- Windows 11, Office 365, MS Teams and Virtual desktop
- Remote Access support, tablet and mobile phone support
- Document Management – iManage, Printing support (security swipe)
- Strong customer service skills
- Articulate communicator with strong written and verbal communication skills
- A strong focus on customer satisfaction and working to SLA's
- Flexibility to assist offsite and rotating On-call
- Participation in local and national projects including roll-outs and implementation
The Infrastructure Services team
The Clayton Utz Infrastructure Services team provides our partners and employees with a range of technologies to assist smooth and efficient IT services. These services are essential to the everyday mechanics of Clayton Utz and integral to effective client service delivery. These include hardware, software, networking and implementation.
How to Apply?
We prefer to work directly with candidates, if you are interested in this role, please click the ‘Apply’ button or contact the consultant, details below, for more information. Clayton Utz is an inclusive employer that supports flexible work arrangements, please feel free to discuss your flexibility needs with the recruiter for this role.
Consultant Contact Details
Jennifer Sanderson, (07) 3292 7331
Accessibility and Inclusion
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. Do you require any support or reasonable adjustments to complete your application? If so, please contact the recruiter via the above telephone number or via email to [email protected].
For more information on Clayton Utz, please visit www.claytonutz.com or follow us on LinkedIn here.
Agency submissions
Clayton Utz does not accept agency submissions unless the agency is specifically contacted by a member of the Clayton Utz Recruitment Team. Please do not forward candidate profiles or resumes to Clayton Utz partners, hiring managers or other employees - this will not constitute as an introduction to the firm and Clayton Utz will not be liable for a fee.
Top Skills
What We Do
We are one of Australia's oldest and largest law firms, with offices in six cities, nearly 200 partners, and a full range of legal services for large private sector and government clients.
But we're more interested in talking about you, and with you.
It's why, wherever you are, we give you advice that connects with you. Advice that isn't just a one-size-fits-all solution taken off a shelf, but that reflects who you are, and what you need. Advice created by lawyers with different experiences and different views, but united by an entrepreneurial spirit, a can-do attitude, confidence in each other, and pride in helping you achieve.
As you might have noticed, we like speaking plainly. While we like thinking creatively to help you, we won't give you an answer hidden by legal jargon, or that doesn't reflect our honest opinion. Our clients value that, and trust us with their most important work. And we work hard to deserve that trust
