IT Support Analyst

The role

We currently have an exciting opportunity for an IT Support Analyst to join our Technology team in Sydney. This is a full-time role on an initial 6 month fixed-term contract.

This role requires flexibility with your working hours on a rotational roster and some weekends as required.

Key responsibilities

As part of a team of 7 IT Support Analysts, you will be responsible for providing technical support to the firm's employees. Your focus will be to trouble shoot and problem solve Level 1 IT-related issues and escalate to Level 2 and 3 when required. You will liaise directly with internal customers via various modes of communication including over the phone, Teams, email and in-person.

Skills & Experience

To be successful in this role, you will have 1 to 2 years' experience in Level 1 IT support providing outstanding customer service delivery to internal customers. Excellent communication and interpersonal skills, with a commitment to providing efficient and friendly service are critical for success in this role.

The following skills and experience are required:

• The ability to identify when issues require escalation to level 2 and 3 support

• Experience with Windows 7/10, Outlook 2010/2016, and desktop virtualisation familiarity

• Familiarity with document management systems (e.g. Worksite and printing support)

• Experience supporting Remote Access, A/V, Tablet and iPhone queries

• Excellent communication skills (oral and written) with strong phone etiquette

• A strong focus on customer satisfaction and working to SLAs

• Excellent time management skills with the ability to handle and prioritise multiple competing tasks

• Previous experience in a professional services environment would be highly regarded

The Infrastructure Services team

The Clayton Utz Infrastructure Services team sits within our broader Information Technology group. The team is dynamic, diverse and cutting-edge, providing a full-spectrum of innovative technology solutions across our nation-wide offices. We utilise a range of technologies to facilitate smooth and efficient IT services across all areas of our business.

You will receive an opportunity to engage and learn from a number of teams within Infrastructure Services including Infrastructure Support, Information Specialist, Standard Operating Environment, Business Systems, Technical Infrastructure Services, Development, Communications and Security.

How to Apply?

We prefer to work directly with candidates, if you are interested in this role, please click the ‘Apply’ button or contact the consultant, details below, for more information. Clayton Utz is an inclusive employer that supports flexible work arrangements, please feel free to discuss your flexibility needs with the recruiter for this role.

Consultant Contact Details

Nicole St John, (02) 9353 4928

Accessibility and Inclusion

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. Do you require any support or reasonable adjustments to complete your application? If so, please contact the recruiter via the above telephone number or via email to [email protected].

For more information on Clayton Utz, please visit www.claytonutz.com or follow us on LinkedIn here.

Agency submissions

Clayton Utz does not accept agency submissions unless the agency is specifically contacted by a member of the Clayton Utz Recruitment Team. Please do not forward candidate profiles or resumes to Clayton Utz partners, hiring managers or other employees - this will not constitute as an introduction to the firm and Clayton Utz will not be liable for a fee.