IT Support Administrator

About This Role

Are you seeking a fulfilling and dynamic career in IT? Do you want to broaden your experience in the expanding Aviation sector? CAE is offering an exciting opportunity for a motivated IT Support Administrator to join its team at the CAE Training Centre in Stockholm, near Arlanda airport.

The Company

CAE is a high-technology company, bringing the digital and physical worlds closer together to create a safer world. Our vision is to be the worldwide partner of choice in civil aviation, defense and security, by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency, and readiness. If you want to expand your horizons and work in an exciting growing industry read on.

Position Summary

We are seeking a skilled and detail-oriented IT Admin to join our team. As part of the IT Support operations team, and reporting to the Core IT Group Leader (UK & Nordics), you will be responsible for providing first-line IT support (via phone, remote access, and in-person) to CAE staff at the training center and across Europe. This role provides a great chance to work with various technologies including Windows 11, Windows Server, SharePoint, Active Directory, Office 365 Apps, as well as Finance and CRM systems.

Key Responsibilities

• Configure, deploy, and relocate corporate laptops, desktops, monitors, headsets, docking stations, printers, mobile devices, and ad-hoc hardware & software.

• Onboard new hires and Offboarding of existing personnel.

• Maintain IT hardware & Software in the asset database.

• Log incidents and requests in the IT Service Management system (BMC Helix)

• Install, configure, and troubleshoot company applications.

• Support MS Office products (Office 365, Microsoft Teams), Windows 10/11 Enterprise and other apps using remote access tools and in person.

• Support CAE instructors and external customers in resolving classroom issues.

• Ad-hoc work on exciting new projects, deploying new software & hardware solutions.

• Collaborate with other IT teams located worldwide in all time-zones.

• Deploy and maintain AV equipment within the training centre.

Profile Summary

• 1-3 years of experience in IT Support / Helpdesk role or similar.
  (IT graduates with no experience will also be considered).

• Excellent communication and customer service skills both written and verbal.

• Excellent analytical and troubleshooting skills using logic and search engines.

• Self-motivated and able to think on one’s feet unsupervised.

• Excellent attention to details and ability to self-organize the busy workload.

• Technical skills in IT Infrastructure: Laptops, Mobile Devices, Windows Operating Systems and MS Office packages.

• Swedish and English language proficiency.

•  A technical school, an IT degree or relevant equivalent experience.
   

This is an excellent opportunity for a driven individual to join a multi award winning company which is the global leader in its field. The core working hours 9am-5pm, Mon-Fri with occasional out of hours work. Ad-hoc travel to other CAE offices may be required.

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception. As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team. At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age. The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

#L1-SG2

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at [email protected].