Position Overview:
The IT Specialist performs installation and support of computers and other IT resources for corporate offices and warehouse facilities. The successful candidate must demonstrate a strong desire to work in a dynamic, growing environment and be capable of learning and operating the technology and processes used by our global distribution organization. The individual will be directly supporting users of our ERP system and is expected to be able to take ownership of issues and see them through resolution.
Area(s) of Responsibility:
- Provide local and remote support to users worldwide
- Become an expert in Velocity IT systems and application use
Essential Functions:
- Support desktops, notebooks, printers and network connected equipment
- Support phone systems
- Ensure requests from users are logged and escalation procedures followed
- Maintain problem status and resolution status in ticketing database
- Manage the deployment of new equipment and services to regional facilities
- Develop and maintain operational and system level documentation
- Participate in troubleshooting of hardware, software and network systems
Requirements:
- Degree in Computer Science, Engineering, MIS or equivalent
- Ability to converse and read in Mandarin as the individual will need to support our offices in China
- Fluent in English
- Min 3 years desktop support experience in corporate environment
- Experience supporting via GoToAssist, TeamViewer, BOMGAR, etc.
- Strong PC hardware installation and repair experience
- Strong experience with Microsoft Outlook, Word, Excel, Powerpoint
- Programming experience in a scripting language
- Working knowledge of DHCP and network tools (ping, traceroute, etc.)
- Working knowledge of DNS and associated tools (whois, nslookup, dig, etc.)
- Experience with managing users and groups in Active Directory
- Experience with installation and setup of wired and wireless networking
- Heavy computer/keyboard use
- Lifting of up to 22 Kg equipment for installation
- Standing, climbing, stooping to install equipment and cabling
- Able to perform after hours and weekend support as necessary
- Working hours: 8:30am - 5:30pm
- Must be eligible to work in Singapore - Singaporean or Singapore PR
Top Skills
What We Do
Velocity Electronics is a leading certified stocking distributor and outsource procurement services provider specializing in the supply and material management of board level electronic components and associated products for leading electronics manufacturers worldwide. Market, logistics and quality assurance expertise, combined with our innovative and high service orientation have made Velocity Electronics a deeply trusted supply chain partner to the world's leading contract manufacturers and OEMs.
Velocity offers a full range of supply chain solutions for global manufacturers addressing component shortages, cost saving opportunities, material inspection and environmental compliance needs as well as excess material mitigation services. In addition, Velocity provides integrated and custom programs for third party procurement management, warehousing and logistics that are designed to reduce material procurement and administrative costs, increase inventory turns, improve cash-to-cash cycle times and eliminate the high costs associated with shortage and excess disruptions in the supply chain. Our custom, integrated solutions are guaranteed to reduce your total cost of procurement
