IT Specialist

THE FIRM

As a leading international law firm, we are dedicated to excellence through impactful communication, collaboration, and community involvement. Our company culture has earned us a spot on Fortune magazine's "100 Best Companies to Work For©" for 26 consecutive years. This honor, along with many others, highlights our commitment to innovation and professional development. At Alston & Bird LLP, our foundation is made of trust, reliability, and compassion.

JOB DESCRIPTION

• Under direction of supervisor, performs a variety of applications support duties.

• Provide advanced technical and informational assistance to users of the A&B computer system in a timely, accurate, and courteous manner.

• Install software on PC's, including desktops, laptops and tablets.

• Assist with the installation, configuration and support of Windows-based applications in our network environment.

• Perform product testing to ensure that developed products meet design specifications and are within total quality management limits and standards.

• Install, configure, service and maintain desktop, laptop, tablet computers and printers.

• Administration of the physical inventory of the computer equipment and printers.

• Provide support for various audio/video functions.

• Perform routine support on computers, printers, and other peripherals, connecting to wireless network, clearing paper jams, replacing toner cartridges, relocation and/or temporary setup of computer equipment, re-imaging, etc.

• Monitor print operations and perform routine repairs, updates, maintenance and reallocation of equipment.

• Provide after-hours technical support and coverage when needed.

ESSENTIAL DUTIES

• Troubleshoot and resolve hardware\software-related issues for users.

• Install new software packages on Firm computers and assist users with getting started becoming self-sufficient with firm technology.

• Perform routine maintenance and repair of computers and printers, including replacing failed hardware components and calling vendors for service, parts, supplies, etc.

• Maintain an inventory of all the Firms computer and printer hardware via LanSweeper and Web JetAdmin.

• Provide support for various mobile devices (iPhone, Android, Blackberry, etc.) This includes issuing loaner equipment and maintaining all checkout/check in activity.

• Provide audio/video and multimedia support in meetings and conference rooms within the office and testing of video conferences between firm locations.

• Provide one-on-one instruction on the use of new firm supported software applications as needed.

• Adherence to A&B’s technology standards, data protection and security awareness policies and procedures.

• Document software installation instructions and applications that are customized for the firm and implement selected software.

SKILLS NEEDED TO BE SUCCESSFUL

• Ability to communicate effectively both orally and in writing with computer users regarding problems and questions. 

• Ability to understand and translate technical material for non-technical users. 

• Excellent organizational skills for prioritizing projects. 

• Thorough knowledge of Microsoft Windows and Microsoft Office Suite. 

• Knowledge of relational databases. 

• General knowledge of Intune, Cloud applications, and network infrastructure. 

• Ability to quickly learn new applications and upgrades to existing applications.

EDUCATION AND EXPERIENCE

• Ability to understand procedures and instructions specific to the area of assignment as would be acquired during four years of high school. 

• Associate or bachelor’s degree is not required but preferred. 

• Minimum 3 years of experience in a Windows and network environment.

• Previous experience in the legal field is desired. 

• Previous experience teaching computer applications and writing documentation for applications is desired. 

EQUAL OPPORTUNITY EMPLOYER

Alston & Bird LLP is an Equal Opportunity Employer does not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.

The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned, and requirements may vary from time to time.

Professional business references and a background screening will be required for all final applicants selected for a position.

If you need assistance or an accommodation due to a disability you may contact [email protected].

Alston & Bird is not currently accepting resumes from agencies for this position. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Alston & Bird hires the candidate.