IT Specialist

POSITION DETAILS:  

LOCATION: Remote, in Portugal

DEPARTMENT: IT Support  

REPORTS TO: Global IT Director 

POSITION SUMMARY: 

Broadvoice is looking for an experienced IT Technician to join our growing team in Portugal. You will have the chance to join our amazing IT Support team that is responsible for supporting all our internal users on a daily basis on a global scale. From laptop maintenance to troubleshooting, onboardings & offboarding's, managing MDM/EDR solutions, Asset Inventory, Microsoft Azure, Intune, 365, Exchange, Teams, Remote Servers, etc. 
 
 

YOUR DAY-TO-DAY: 

• Management of local endpoints in Entra, MDM and EDR solutions. 

• Follow up on outstanding IT related requests and ensure resolution within established SLA in the ticket platform. 

• Manage and monitor internal assets to ensure accurate inventory records. 

• Onboarding and Offboarding procedures. 

• Support to several remote access platforms. 

• Support for Windows and MacOS Operative Systems. 

• Suggest ideas for process and quality improvement. 

• Working with an amazing IT team. 

• Ability to work diligently in Night shifts. (17:00 to 02:00) 

WHAT YOU BRING TO THE TEAM: 

• Bachelor's in information systems, computer science, or similar. 

• Strong attention to detail. 

• Minimum 7 years experience working in IT Support field. 

• Strong analytical and outstanding troubleshooting/problem-solving skills. 

• Excellent verbal and written communication skills in English. 

• Meaningful experience with Microsoft Systems (Entra, Intune, 365, Exchange, Teams, Jamf. 

• Great interpersonal skills and taste for teamwork. 

• Good analytical ability, organization, planning and time management. 

• Knowledge of end-user service principles and best practices. 

• Proficiency in English, both written and verbal, clearly and accurately. 

WHY BROADVOICE?

At Broadvoice, we believe in more than just work. We’re committed to creating an environment where you can grow, learn, and make an impact while enjoying a balanced and fulfilling life. At Broadvoice, you’re not just joining a company, you’re joining a place where our success is your success, and your potential has no limits.

Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

Make an Impact

With us, your ideas are heard and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

READY TO JOIN US?

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative leader, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.