Location: On-Site (Portland, ME) (At least 3 days a week)
Overview
We are seeking an IT Specialist to join our team and help maintain the technology backbone of our organization. In this role, you will be responsible for providing internal helpdesk support, managing user access, and ensuring the smooth operation of both remote and on-site IT infrastructure. You will play a key part in onboarding and offboarding processes, maintaining SOC-2 compliance, and continuously improving IT processes across the company.
Key Responsibilities
- Helpdesk Support
Provide internal helpdesk support for end-user Mac and Windows hardware, software, and peripherals to remote and in-office employees. - User Access & SaaS Management
Manage internal user access rights and SaaS subscriptions, ensuring proper license allocation and governance. - Onboarding & Offboarding
Assist in employee onboarding and offboarding, including setting up user accounts, provisioning hardware, and revoking access when needed. - Office Maintenance
Maintain office workstations, peripherals, and networking equipment, ensuring uptime and reliable performance. - Conferencing & A/V Support
Maintain conferencing and A/V equipment, and assist in A/V operations during large company events to ensure high-quality presentations and communication. - IT Asset Inventory
Manage and track IT asset inventory, ensuring accurate records of hardware and software assets. - Security Compliance
Gather necessary evidence and enforce IT policies to meet SOC-2 requirements, collaborating with security and compliance teams as needed. - Process Improvement
Regularly review and improve existing IT processes to increase efficiency, scalability, and user satisfaction.
Qualifications & Experience
- Mac Management
Proven experience managing Mac endpoints via MDM tools (JumpCloud experience strongly preferred). - GSuite Administration
Hands-on experience with GSuite (Google Workspace) administration, including user provisioning, security settings, and group management. - Zoom Rooms & Conferencing
Familiarity with Zoom Rooms hardware/software setup and troubleshooting for video conferencing and webinar events. - Technical Aptitude
Proficiency with MacOS and Windows OS, basic networking concepts, and common office software. - Communication Skills
Strong verbal and written communication, able to effectively collaborate with team members across diverse technical skill levels. - Problem-Solving Mindset
Ability to diagnose and troubleshoot hardware and software issues quickly and efficiently. - Organizational Skills
Detail-oriented approach to managing assets, user accounts, and process documentation.
Top Skills
What We Do
VETRO builds software that makes it radically simpler and faster for broadband providers to plan, design, build, and operate their fiber optic networks. Our map-based SaaS platform is easier to use and more powerful than traditional tools, and enables network owners, operators and sponsors to benefit from a modern, integrated, and connected digital hub for their physical network assets.
Launched in 2017, VETRO is experiencing rapid adoption worldwide as we scale to meet an eager connectivity market. ISPs, Electric Co-ops, Local Governments and many others who are deploying and managing fiber now rely on VETRO FiberMap as their system of record for network documentation and asset management, as well as a collaboration and integration platform.
Leveraging the platform combined with our top notch onboarding and support team, our customers need to hire fewer specialty technical staff, and routinely report reduced overhead and dramatic increases in productivity.
Our goal is to provide the world's best mapping platform for internet/broadband infrastructure planning, design, construction and operations. And in doing so to deliver a platform that becomes the digital home for the physical internet.
We are Headquartered in Portland, Maine and take pride in our Maine HQ and foundation underpinning a distributed team across the U.S.
 (1).png)
