IT Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A high-desert refuge in America's land of enchantment. The scent of piñon woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fe, it’s hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65-room Resort. Set on 57 rolling acres in the Sangre de Cristo foothills, and just 10 minutes from downtown’s shops and galleries, Rancho Encantado is undeniably romantic. Begin your days with a hike along the nearby ridges and arroyos as your guide shares tales of our dude-ranch past, then relax by our pool, indulge in a healing treatment at our Spa, and join us at Terra for elevated, regional cuisine before strolling back to your casita beneath a sweeping night sky.

Regular Full Time IT Specialist

”At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.”

Join our team in the Land of Enchantment!

Are you ready to take the next big step in your IT/hospitality career? Four Seasons Resort Rancho Encantado Santa Fe is seeking a dynamic individual with great attention to detail and professionalism for the role of IT Specialist. An individual who shares our passion for achieving service excellence and infuses enthusiasm into everything he/she does!

What are we looking for and what can you bring to the table?

• We are for looking for a genuine caring and compassionate individual with a passion for hospitality that possess integrity and accountability.
• You would have a professional attitude and sincere approach with interaction to guests and vendors via phone.
• An individual who lets their personality shine through and can be themselves.
• You feel empowered to make the best decisions for the company as well as the guest.
• You lead with inspiration supporting and encouraging your fellow employees so that you can achieve success together.
• Must have good interpersonal skills and be able to relate to all levels of staff and Management.
• You must have the highest level of integrity and transparency.
• Your attire must be business presentable and professional at all times.
• You have a pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills.
• You have passion and knowledge of the IT world and able to assist hotel guests with technical requirements and issues.
• Ability to have work hard but still have FUN!

What would my job responsibilities be?

• Assist in ensuring critical systems are available twenty-four (24) hours per day.
• Assist with establishing and maintaining user procedures and hardware familiarization for all systems.
• Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
• Assist with ensuring effective support for other systems, including back office, Sales and Catering and People & Culture (HR) applications and any other at the property.
• Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
• Participate in property-level, corporate-initiated technology implementations as required.
• Good knowledge and support for Desktop OS and applications including patches.
• Assist with administration of e-mail systems, connection to global VPN and other communication tools.
• Assist in the process of systems backup and recovery procedures.
• Assist with providing 24 / 7 support for mission critical systems.
• As an IT Specialist you must be available to work evenings, weekends and Holidays if necessary and be willing to travel should and opportunity arise.

What will it be like working for Four Seasons?

You would be working for the only hospitality company who’s employees have proudly recognized us to be a “Great Place to Work – For ALL” by Fortune Magazine for 23 consecutive years. Four Seasons is the leading luxury hospitality company in the world with a firm commitment to customer service. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We believe that our most valuable asset are our employees and we truly embrace diversity, equality, inclusiveness. We build our culture upon integrity, trust, transparency, respect and kindness!

What about the great Benefits?

• Complimentary stays at Four Seasons over 133 locations worldwide (subject to availability)
• Free employee meals prepared by the culinary team
• Excellent Training & Development
• Competitive Salary
• Complimentary employee parking
• Food & Beverage discounts
• Spa Discounts
• Medical benefit plan, including medical, dental, vision, life insurance. 
• Domestic Partnerships benefits
• Incredible Parental Leave Benefits
• Pet Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee discount partnerships with various companies
• A culture that breeds success, and rewards it in many different ways

"US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location."

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf