IT Specialist III

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.

By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview

The IT Specialist III is a senior-level role that ensures seamless IT operations for our local office and employees while contributing strategic insights to drive innovation and efficiency. This role involves collaborating with internal teams, leading process improvements, providing exceptional customer service, and troubleshooting complex technical issues. As a key leader within the IT team, you will play a critical role in identifying and implementing advanced IT solutions to support the organization’s mission.

Key Responsibilities

• Collaborate with internal teams to identify and address IT needs, ensuring alignment with company goals
• Provide expert-level customer service by responding to and resolving advanced technical support requests in a timely and efficient manner
• Troubleshoot and resolve complex hardware, software, and network issues, acting as a point of escalation for junior team members
• Manage and optimize IT operations for the local office, including designing and maintaining IT infrastructure and ensuring seamless connectivity
• Lead initiatives to identify opportunities for process improvements, implementing solutions to enhance IT efficiency and effectiveness
• Document processes, solutions, and best practices to support knowledge sharing and team development
• Stay current with emerging technologies and trends, providing strategic recommendations for tools and solutions to enhance IT capabilities
• Mentor and guide junior IT staff, fostering a culture of continuous learning and development

Qualifications

• Minimum of 5+ years of experience in IT support, systems administration, or a related field
• Proven expertise in troubleshooting and resolving complex technical issues across hardware, software, and networks
• Demonstrated experience in leading process improvement initiatives and mentoring team members
• Advanced proficiency in operating systems (Windows, macOS, Linux) and common software applications
• In-depth knowledge of networking concepts and technologies (e.g., TCP/IP, DNS, VPN)
• Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving abilities with a proactive approach to challenges
• Leadership and mentoring capabilities, fostering growth within the team

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Experience in a fast-paced, collaborative environment
• Familiarity with ITIL practices and principles
• Experience with Office 365, Entra, Sharepoint, Okta, AWS, Powershell scripting, Automation, and AI preferred

Behavioral Competencies

• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives
• Customer Focus: Gains insight into customer needs and delivers solutions that meet expectations
• Nimble Learning: Actively learns through experimentation and embraces new approaches
• Tech Savvy: Anticipates and adopts innovations in digital and technology applications
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.