IT Specialist II

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.

By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview

The IT Specialist II plays a critical role in ensuring seamless IT operations for our local office and employees. This role involves collaborating with internal teams, providing top-notch customer service, troubleshooting technical issues, and driving process improvements. As a key member of the IT team, you will help identify and fulfill IT needs while supporting the organization’s mission to deliver exceptional technology solutions.

Key Responsibilities

• Collaborate with internal teams to identify and address IT needs, ensuring alignment with company goals.
• Provide high-quality customer service by responding to and resolving technical support requests in a timely and efficient manner
• Troubleshoot hardware, software, and network issues, escalating complex problems as needed
• Manage IT operations for the local office, including setting up workstations, maintaining IT infrastructure, and ensuring seamless connectivity
• Identify opportunities for process improvements, implementing solutions to enhance IT efficiency and effectiveness.
• Document processes, solutions, and best practices to support knowledge sharing and team development
• Stay current with emerging technologies and trends, providing recommendations for tools and solutions to enhance IT capabilities

Qualifications

• Minimum of 2 years of experience in IT support, systems administration, or a related field
• Proven track record of troubleshooting and resolving technical issues across hardware, software, and networks
• Proficiency in operating systems (Windows, macOS, Linux) and common software applications
• Strong knowledge of networking concepts and technologies (e.g., TCP/IP, DNS, VPN)
• Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users
• Analytical and problem-solving abilities with a proactive approach to challenges

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience in a fast-paced, collaborative environment.
• Familiarity with ITIL practices and principles. 
• Experience with Office 365, Entra, Sharepoint, Okta, AWS, Powershell scripting, Automation, and AI preferred

Behavioral Competencies

• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives
• Customer Focus: Gains insight into customer needs and delivers solutions that meet expectations
• Nimble Learning: Actively learns through experimentation and embraces new approaches
• Tech Savvy: Anticipates and adopts innovations in digital and technology applications
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.