IT Specialist II

Who we’re looking for

At Fieldwire, we’re looking for an IT Specialist II to join the internal IT team of 2 specialists supporting users across all organizations. As our IT Specialist, you’ll be the backbone of our internal IT operations, ensuring our team has the tools and support they need to do their best work. From onboarding new employees with a seamless setup to optimizing security practices, you’ll be an essential part of our growing team.

This is a hybrid role and will require 2-3 days a week presence in the San Francisco office.

What you’ll be doing

We are a small team supporting a fast-moving organization. The adage is to work smarter and not harder. Thus, the ideal candidate is motivated to look beyond the boundaries of their day-to-day tasks, can point out inefficiencies and help streamline, scale, and automate manual processes as much as possible. As our company grows and expands, so will this position. The ceiling is where you decide it is.

The primary responsibilities for our next IT Specialist will be to:

• Support employees company wide with day-to-day IT issues.
• Manage device procurement, onboarding, and offboarding.
• Administer and track company wide software.
• Develop an internal IT knowledge base in Zendesk Support.
• Lend support cross-functionally for All-Hands, virtual events, and office infrastructure.

At Fieldwire, we’re looking for our next IT Specialist to have the following skills and experiences:

• Bachelor’s degree or relative experience.
• 2-4 years of experience in IT.
• Competent with Apple Devices.
• Phenomenal organizational and communication skills (Both verbal and written).
• Patience and desire to help and solve problems.
• Not afraid of the unknown and capable of learning new things quickly.
• Will speak up when help is needed.

And if you have any of the following, we REALLY want you to apply today!

• Experience working in Device Management software (JAMF, Intune, etc) and script automation.
• Working Zendesk and Jira as ticketing systems.
• Experience supporting software development organizations.
• Working with cross functional teams on process topics.

Why Fieldwire?

Fieldwire is a construction field management software, used on over 1,000,000+ projects worldwide. We’re obsessed with improving the way teams work together. We’re building a Field Management Platform dedicated to construction teams — providing operational excellence for one of the world’s largest global industries -- $10 Trillion/year. We’re delivering a superior, easy-to-use product that’s driven by the voice of our customers.

Fieldwire solves the problem of access to information and coordination of labor at a large scale for some of the largest projects in the world. The Fieldwire mobile app has a nearly five-star rating based on thousands of customer reviews. Fieldwire was venture backed by top venture capitalists and has already transformed the way thousands of companies worldwide are working together. Fieldwire was acquired by Hilti for $300M in November 2021.

Compensation:

The estimated pay ranges for this role are as follows: $75,000 - $90,000

The salary range represents the low and high end of the salary range for this job in the US. Minimums and Maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience. In addition to the salary you may be eligible for a corporate bonus which can range up to 20%.

Where is the job located?

This is a hybrid role and will require multiple days a week presence in the office. Our office is centrally located right off of Embarcadero Bart station in San Francisco, CA. Easily accessible by all forms of public transportation.

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Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.

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