Job TitleIT Specialist I
Job Description
Vanderlande is a Global Leader in Automated solutions and are part of Toyota Industries Corporation, we specialize in delivering innovative systems for airports, warehousing, and parcel handling, including advanced baggage handling, integrated order fulfilment solutions, and optimized sorting systems. Our expertise encompasses automated storage and retrieval systems (ASRS), conveyor and sorting systems, robotic solutions, and comprehensive software packages. Committed to sustainability.
Your role as IT Support Team member is a critical part of the end to end support chain in to our global customers in the warehousing sector.
You'll be line managing a team of IT experts and their activities which are primarily the early identification of and proactive action to preventing Incidents through to handling and speedy resolution of Incidents & Problems and when necessary executing changes to the IT landscape that we manage on behalf of our customers.
Your tasks and responsibilities
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Mandatory Skills:
Excellent Oral and written communication skills
10 - 12 yrs of exp in Linux and Systems administration and automation in enterprise environment Administration and installation of Linux servers (SuSE Linux Enterprise, RedHat, CENTOS) exp with Linux in Cloud and Container platforms. Experience with tools like Docker & Kubernetes is desired.
Sound knowledge of server environments both Linux & Microsoft Windows Server (Server 2016 R2, 2019) Client OS (Windows 10,11) (MCSA & RHCSA certifications)
Sound Knowledge of Virtualization, VMware ESXi 6 or above (VCP certification a must).
Experience with HP server and storage platforms
Expert knowledge of Server hardware and monitoring concepts related to the same.
Working knowledge of enterprise monitoring tools like SCOM & Nagios would be desired.
Primary Roles & Responsibility:
Monitoring health of Datacenters worldwide & taking corrective actions.
Support virtualization & network related topics.
Provide first level contact and convey resolutions to customer issues & escalate unresolved queries to the next level of support.
Monitoring and maintaining local inventory of hardware & Software.
Experience in a fast pace 24X7 environment, need good time management, solid communication skills, and quick response.
Excellent organizational, and support case management skills. Successful communicator at all levels using all media, with excellent interpersonal skills.
Hands-on experience providing end-user support in a high availability, mission critical support operation. Managed Services Support experience is a plus.
Excellent communications skills and the ability to communicate effectively at all levels both within and outside the organization.
Strong knowledge of standard hardware & software configurations, Storage and Computing preferred.
Demonstrates skill, knowledge and understanding of company, products, job duties, and appropriate work methods.
Qualifications, Experience and skills
Qualifications
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
Skillset includes.
- Service mindset with a commitment to excellent customer service.
- Ability to make excellent decisions and solve problems effectively.
- Strong analytical skills and the ability to work independently.
- Excellent listening and communication skills.
- Flexibility to adapt to changing circumstances and handle work pressure.
- Strong technical knowledge across a range of IT areas, including hardware, software, networks, and security.
You'll be joining of a thriving Service Management community. We'll give you access to all the support and learning you need to grow your skills and career, and to help your team be at their best.
Top Skills
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market.
Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.
Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
