Our Opportunity:
We are seeking a motivated and skilled IT Support Tech II to join our dynamic team at the Houston, TX Fulfillment Center. In this role, you will play a crucial part in maintaining our IT systems and ensuring magnificent operations within a fast-paced environment.
What You Will Do:
- Technical Support: Diagnose and resolve application, hardware, and network issues, ensuring minimal disruption to operations.
- Customer Engagement: Interact with and educate customers, providing clear and effective solutions while encouraging a positive support experience.
- Help Desk Management: Document, analyze, and resolve help desk tickets efficiently, ensuring accurate records of all support activities.
- Collaboration: Work closely with local and remote IT teams, as well as operations management, to deliver high-quality solutions to IT challenges promptly.
What You Will Need:
- PC Support Experience: Demonstrable experience supporting PCs in a Windows Active Directory environment.
- Networking Knowledge: Familiarity with networking concepts, including DNS, DHCP, HTTP, SSL, and TCP/IP protocols.
- Technical Skills: Confirmed abilities in PC repair, fix, deployment, and liquidation.
- 24/7 Support Participation: Willingness to participate in a 24/7 support and on-call rotation.
- Problem-Solving Ability: Strong solve skills in a multi-user, fast paced environment.
- IT Experience: Background in Microsoft Administration, Mobile Device Management, and RF Technologies.
- Communication Skills: Excellent written and verbal communication skills in English, both in person and via phone/radio, with peers, management, contractors, and vendors.
- Flexibility: Willingness to work flexible shifts, including nights, weekends, and holidays.
- Great Teammate: A collaborative spirit and the desire to give to a team-oriented environment.
- Autonomy: Ability to work optimally with limited supervision.
- Continuous Improvement: A dedication to self-improvement and professional development.
- Physical Requirements: Ability to stand or walk for 6 to 8 hours per day and lift up to 50 pounds with or without reasonable accommodation.
- Travel Availability: Willingness to travel up to 10% of the time.
- Night Shift: Availability to work the night shift as needed.
Bonus Qualifications:
- Candidates with the following additional qualifications will be preferred:
- Fulfillment Center Experience: Prior experience providing IT support in a Fulfillment Center environment.
- Certifications: A+ Certification and Network+ Certification.
- SLA Experience: Familiarity with working in a Service Level Agreement (SLA) driven environment.
- RF Unit Knowledge: Experience with Motorola/Zebra RF Units, such as Moto MC9190, VC6090, WT41N0, or equivalent.
- Project Management: Ability to lead high-priority projects optimally.
- Data Cabling Skills: Experience with data cabling and computer facilities maintenance.
- Vendor Management: Experience leading vendor contracts, handling relationships, and supervising service outages.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
