A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
About the Role
Maintain continuous and efficient operation of the applications and servers, guarantee the security of the information in the network with its corresponding support, train and allow to be trained in capabilities documented in IT capability matrix.
What You Will Do
- Break/Fix Activities - Resolve Incidents and Problems associated with End User Computing Devices, provide Break/Fix support, advice, and assistance to employees
- Hands & Eyes Support for servers, routers, switches. Basic understanding of networking and ability to support remote network team to troubleshoot devices
- Knowledge of support for Mobile devices, with focus on Android
- Resolve L2 incidents end-user related support for site personnel as escalated by the Central IT Help Desk. Mentor to Junior team members
- Ability to provide remotely support and coordinate with the Central Help Desk (level 1 issues) or assigned to the on-site IT Site Administrator for advanced / on-site issues.
- Provide support to VIP users with excellent communication and adherence to ITIL process.
- Responsible for all back-end IT administration located at the facility,
- Have good communication with all other Corporate Information Technology personnel to ensure standardization and compliance between sites.
- Work closely with Corporate Information Technology department to identify and address facility related technology requirements.
- Provide device installation, initial instructions on hardware/software and problem resolution.
- Provide excellent customer support for Desktops, laptops, mobile and printers. Such devices will be supported through in-warranty support from local vendors or using available spares, or in event of non-warranty replacement, through a local OEM.
- Supporting offshore team of engineers and team activities
What You Need
- 3-5 years of experience supporting companies with more than 30 physical and virtual Windows servers
- 3-5 years of experience negotiating with suppliers
- Professional career initiated or finished related to information technologies
- Ability to collaborate with a diverse, globally distributed team, to manage multiple, simultaneous, fast-paced projects, learn quickly and comprehend many technical and business concepts
What is Nice to Have
- Problem solving skills.
- Technical Certifications
- SAP knowledge
What Makes You Eligible
- English Native Language
- Fluid Spanish Language
- Be willing to travel up to 25%, domestic only OR domestic and international travel
- Be willing to work in a manufacturing facility
- Successfully complete a background investigation and drug screen as a condition of employment
- This position requires the use of a HARMAN or customer-owned vehicle. As such, any offer of employment will be contingent upon having a clean driving record, which will be evaluated and determined in HARMAN’s sole discretion, no more than four (4) active points for moving violations (issued by any motor vehicle agency), and no references to operating a vehicle under the influence of controlled substances within the last 10 years.
Salary Ranges:
$ 77,250 - $ 113,300
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Top Skills
What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
