IT Service Desk Engineer

 Company Description

Founded by Dr. Jonathan Rothberg in 2011, Butterfly Network is a digital health company with a mission is to democratize medical imaging by making high-quality ultrasound affordable, easy-to-use, globally accessible, and intelligently connected, including for the 4.7 billion people around the world lacking access to ultrasound. Butterfly created the world's first handheld single-probe, whole-body ultrasound system using semiconductor technology, Butterfly iQ. 

The company has continued to innovate, leveraging the benefits of Moore’s Law, to launch its second generation Butterfly iQ+ in 2020, and third generation iQ3 in 2024 – each with increased processing power and performance enhancements. 

The disruptive technology has been recognized by TIME’s Best Inventions, Fast Company’s World Changing Ideas, CNBC Disruptor 50, and MedTech Breakthrough Awards, among other accolades. With its proprietary Ultrasound-on-Chip™ technology, intelligent software, and educational offerings, Butterfly is paving the way to mass adoption of ultrasound for earlier detection and remote management of health conditions around the world.

Joining Butterfly is the opportunity to redesign the future of healthcare through the power of technology. Embark on a journey with us to maximize global impact, motivated by the idea that our products will change the lives of millions, along with the people you love.

Job Description

We are seeking an experienced onsite IT Service Desk Engineer who will be responsible for guaranteeing and supporting the architecture as well as users of the organization. They will be focused on great customer service, reliability, and efficiency, while maintaining the highest levels of availability, performance and security.

As part of our team, your core responsibilities will be:

• Onsite end user support.
• Provide best practice customer service to all users of Butterfly Network.
• Ticket queue management (triage, assign, update, resolve, or escalate) and adhere to any established OLAs/SLAs.
• Provide advanced troubleshooting and problem resolution of escalated production systems and services.
• Conduct periodic maintenance of hardware and software updates to systems to ensure stable performance of the environment.
• Provide support to members of the IT Service Delivery team.
• Author and revise documentation of environment and operation procedures as needed.
• Assist with creating, updating and managing documentation of assets, configurations, passwords, processes, etc. and maintaining accurate documentation.
• Assist with on-boarding/off-boarding of employees (i.e., creating new users, configuring laptops, and setting up desks/workstations).
• Maintain a strict security posture for both office and lab environments.

Qualifications

Baseline skills/experiences/attributes:

• Preferred bachelor’s degree in technology, science, engineering, or a related field
• Proficiency in enterprise class operating systems: Windows, MacOs, and Unix/Linux
• 3+ years of experience with G-Suite, Office 365, Entra ID, JAMF, and InTune
• 3+ Experience with in-office and web conferencing (Zoom, WebEx, Creston etc.)
• 3+ Experience with ticketing systems (Jira, ZenDesk, etc.)
• Experience with Active Directory, DNS, DHCP, File and Print server function
• Experience with network switches, subnets, routing, and VLANs.
• Experience with iOS and/or Android OS

Location

This role will be office based, requiring in person presence in our office five days a week. Our offices offer kitchens stocked with snacks and beverages, comfortable work stations, and multiple opportunities to collaborate with your colleagues to build community.

Benefits and Perks

• Comprehensive health insurance, encompassing dental and vision coverage, is provided to all our employees. As a health-tech company, we prioritize the well-being of our teams. Additionally, employees have the option to buy up for enhanced health insurance coverage. We also contribute to Health Savings Account (HSA) accounts for all enrolled employees on an annual basis.
• Comprehensive Employee Assistance Program - we provide access to tools and resources to support your emotional health and day-to-day needs.
• 401k plan and match - we facilitate your retirement goals.
• Eligible employees will have the opportunity to participate in Employee Stock Purchase Plan (ESPP)
• Unlimited Paid Time Off + 10 Holiday Days a Year - recharge and come back ready to make an impact
• Parental Leave - we want to make sure our employees have plenty of time with their growing families, and additional benefits for primary caregivers to help transition back to work after leave 
• Competitive salaried compensation - we value our employees and show it 
• Equity - we want every employee to be a stakeholder
• The opportunity to build a revolutionary healthcare product and save millions of lives! 

Compensation 

Our estimated salary for this role is between $70,000 - $75,000 + bonus + equity + benefits. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.

For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.

Butterfly Network does not accept agency resumes.

Butterfly Network is an E-Verify Company. 

Butterfly Network is an equal opportunity employer.  Regardless of race, traits associated with race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines.

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