IT Senior Operations Support Specialist

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees’ work-life integration. Our hybrid model combines a mix of in-person at an AlixPartners office on Tuesday, Wednesday, and Thursday, with remote working options for Monday and Friday. 

What you’ll do

The Client Technology Operations Support Senior Specialist supports the Client Technology Operations & Data Services business. This position is a key member of the team and is responsible for day-to-day operational and technical support in systems platform operations across all data center environments and offices.

The Client Technology Operations Support Senior Specialist is in Southfield, MI, reporting to Client Technology Operations Support Manager. This position will be required to work some after hours, weekends, and holidays on an On-Call schedule. Paid relocation is not available for this position.

• Provide onsite and remote engineering and support for Client Technology Operations & Data Services, including managing servers, systems monitoring, data replication, as well as the specialized software applications for AlixPartners business units. May set up, install, and upgrade hardware, software, and peripheral equipment.
• Participate in the design, configuration, build, implementation, and maintenance of computer servers, operating systems, related hardware and peripherals, and specific application software. Analyze current server and related system architectures to design and implement improvements for increased functionality, reliability, and performance.
• Maintain the integrity of the servers, applications, and databases upon which the business unit relies for uninterrupted business operations.
• Ability to triage support requests to other support teams and navigate an enterprise ticking system.
• Design, configure, build, and maintain computer servers and specific software applications and services.
• Analyze server and application architecture and configurations, as well as the SAN/Storage solution, and reconfigures systems and data for optimal performance.
• Run and monitor performance queries; design and implement testing routines to identify and resolve (de-bug) conflicts and potential operating malfunctions, using the enterprise monitoring solution and other utilities.
• Troubleshoot and resolve malfunctions with systems, operating platform/database interfaces, servers, configurations, and related equipment; escalate to other technology support resources as needed.
• Schedule, communicate, perform, and monitor regular and ad-hoc systems maintenance activities within the defined policies and processes.
• Confer with the team and other AlixPartners IT resources to identify business unit needs, and with consultants and vendors regarding systems maintenance and upgrades / enhancements.
• Estimate time and resources needed for projects and participates in the development of project schedules.
• Administer systems security and assigns appropriate access privileges to end-users.
• Participate in the creation (or modification) of documentation activities related to system design, configuration, operation, and support policies and procedures.
• Resolve operational problems within the defined schedules and service level agreements.
• Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities

 What you’ll need

• Minimum three (3) years’ experience supporting computer networks and systems, including broad knowledge of security, applications, and infrastructure.
• Bachelor’s degree in Computer Science or Management Information Systems, or a mix of education and work experience demonstrating superior skills and accomplishments.
• Experience supporting computer networks and systems, including broad knowledge of security, applications, and infrastructure.
• Certifications: A+, Network+, HDI, ITIL preferred.
• Familiarity with Microsoft Windows Server OS (W2k08\W2k12\W2k16); MCSE Certification
• Experience in large support operations, with experience in a 24x7x365 service delivery model supporting mission-critical business operations.
• Knowledge of Active Directory and group policy; prefer experience with Microsoft Distributed Files Services (DFS)
• Experience with enterprise monitoring solutions; Indicative preferred; SCOM, SCCM or other equivalent solutions considered.
• Experience with supporting the daily operations and management of Two Factor Authentication solutions; prefer experience with DUO.
• Effective communication skills and the ability to rapidly record information verbatim are important.
• Effective time management with the ability to prioritize and meet deadlines sometimes in urgent situations.
• Ability to work with independently as well as part of a team.
• Excellent written and verbal communication skills in English
• Willingness to work outside of normal U.S. business hours, and as unique projects/needs arise, including weekends and holidays for the team to provide 24x7 coverage.
• Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday
• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization

The firm offers a comprehensive benefits program including health, vision, dental, disability, 401K, tuition reimbursement, identity theft protection, and mental wellness support. Employees will also receive a generous paid leave policy including vacation/personal time starting at 7.35 hours per pay period, sick time up to 80 hours annually, parental leave, and twelve holidays.  

AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Silver award-winning Veteran Friendly Employer.

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