Key Accountabilities
- Project Management: Independently manage all aspects of the project lifecycle, from initiation to closure, ensuring timely delivery within scope, budget, and quality standards.
- Best Practices: Ensure that best practices, quality standards, and methodologies are applied throughout the project lifecycle.
- Scope & Planning: Assist in defining project scope and objectives, engaging stakeholders to ensure technical feasibility, and develop and maintain a detailed project plan to track progress.
- Reporting & Performance Tracking: Prepare and present status reports and performance metrics, keeping stakeholders informed.
- Risk Management: Identify potential risks and proactively implement mitigation strategies to minimize impact.
- Team Coordination: Collaborate with internal and external cross-functional teams to ensure seamless project execution.
- Resource Management: Efficiently allocate resources, ensuring team alignment with project goals
- Client & Stakeholder Management: Build and maintain strong relationships, acting as the primary point of contact throughout the project lifecycle.
- Communication: Provide regular updates on project progress, risks, and milestones, ensuring alignment with clients and stakeholders.
- Continuous Improvement: Drive process enhancements within the team and organization.
- Bachelor’s degree in Computer Science, IT, Business, or related field
- 6+ years of customer-facing Project Management experience in complex IT projects
- Experience with CCaaS providers and Conversational AI (preferred)
- Expertise in Project Management methodologies and tools
- Familiarity with APIs and system integrations (a plus)
- Ability to manage multiple projects and prioritize in a dynamic environment
- Strong leadership, interpersonal, communication, and presentation skills
- Ability to work independently and in cross-functional teams
- Strong analytical and problem-solving abilities
- Detail-oriented, proactive, and results-driven
- Growth mindset with a positive attitude, thrives in challenges
- Fixed compensation;
- Long-term employment with the working days vacation;
- Development in professional growth (courses, training, etc);
- Being part of successful cutting-edge technology products that are making a global impact in the service industry;
- Proficient and fun-to-work-with colleagues;
- Apple gear.
Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.
Top Skills
What We Do
At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience.
Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries.
With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021.
Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs.
In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.
