Your Role
As an IT Operations Specialist, you will support Gensler’s LATAM Region by assisting the Regional IT Director and local IT Managers in overseeing IT operations, compliance, and quality standards. You’ll manage budgets, vendors, and IT projects while ensuring adherence to global standards and driving operational excellence.
What You Will Do
- Assist the Regional IT Director in designing, implementing, and maintaining IT systems and strategies.
- Develop and maintain IT procedures, policies, and documentation.
- Identify and resolve issues, driving innovation and IT best practices (e.g., ITIL).
- Monitor compliance with processes, standards, and service level agreements (SLAs).
- Track and manage IT budgets, procurement, and asset inventory.
- Establish vendor relationships and oversee contracts.
- Analyze service desk metrics and recommend improvements for efficiency.
- Ensure infrastructure changes align with global standards and perform regular audits.
- Drive the adoption of SCRUM methodology with Azure DevOps.
- Manage Costa Rican Free Trade Zone (Zona Franca) processes and related audits.
Your Qualifications
- Bachelor’s degree in IT, Computer Engineering, Industrial Engineering, or a related field.
- 5+ years of IT operations management experience in professional services or similar industries.
- Proven experience in geographically diverse, matrix-based operations.
- Project management training, certification, or coursework is required.
- Strong project management and staff mentoring skills.
- 100% bilingual (English/Spanish) with excellent written and verbal communication.
- Certifications in ITIL v4 and/or Scrum Master are a plus.
- Familiarity with Costa Rican Free Trade Zone (Zona Franca) regulations is a plus.
- Ability to prioritize and perform under pressure, ensuring high customer satisfaction
Life at Gensler
At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests.
We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include subsidized health and life insurance, profit sharing, annual bonus, LinkedIn learning, holiday observance, additional PTO days every 5 years and employee assistance programs.
As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.
What We Do
Gensler is a global architecture, design, and planning firm with 53 locations and more than 6,000+ professionals networked across the Americas, Europe, Greater China, Asia Pacific, and the Middle East. Founded in 1965, the firm works globally with more than 4,000 clients across more than 33 practice areas spanning the work, lifestyle, community, and health sectors.
Everything we do is guided by our mission: To create a better world through the power of design.
We believe the power of design can spark positive change and create a future that promotes equity, resilience, and wellbeing for everyone.
Gensler was named one of Glassdoor’s Best Places to Work in 2020, 2019, 2017 and 2016, and our award-winning culture has been recognized by Fast Company as one of the 100 Best Workplaces for Innovators in 2021. Our people-first philosophy is centered on the core ideas of diversity empowerment, impact, community, respect, and growth. You can learn more about our commitment to creating an inclusive and diverse workplace at https://www.gensler.com/careers#diversity.
