IT Operations Lead

Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.

We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.

Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever-shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do. 

Role Description: The IT Operations Manager will play a critical role in overseeing the day-to-day IT operations of the organization. This individual will manage IT equipment and assets, IT helpdesk and desktop support, IT issue management and ticketing, employee onboarding/offboarding, and identity and access management (IAM). Additionally, the IT Operations Lead will build, hire, and lead the IT operations team ensuring high performance and efficiency.

This role requires a hands-on leader with a strong technical background and exceptional people management skills to support and scale IT operations effectively in alignment with business goals. The position will support team members in Kansas City, Missouri, and remote team members across the United States

In this role you will:

• IT Operations Oversight:
• Manage IT assets, helpdesk support, and issue resolution processes.
• Oversee onboarding/offboarding workflows, ensuring timely provisioning and de-provisioning of IT resources.
• Lead identity and access management (IAM) to ensure secure user access.
• Maintain and administer IT operations systems such as MDM solutions, ticketing systems, and productivity tools. 
• Collaborate with security and compliance teams to ensure alignment with requirements and assist with audits as required. 
• Team Management:
• Hire, develop, and manage a high-performing IT operations team.
• Set performance goals, provide mentorship, and foster a culture of client obsession.
• Strategic Improvement:
• Implement tools and processes to streamline IT operations.
• Collaborate with leadership to align IT processes with business goals and drive continuous improvement.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, related field, or equivalent work experience. Relevant certifications are a plus.
• 6+ years of experience in IT operations, IT helpdesk, or a similar role, with at least 3 years in a leadership or managerial capacity.
• Proven experience with IT asset management, helpdesk systems, and IAM processes.
• Strong understanding of IT service management (ITSM) frameworks and tools.
• Excellent problem-solving, organizational, and project management skills.
• Strong leadership skills with experience building and managing technical teams.
• Familiarity with IT security and compliance standards.
• Excellent communication and interpersonal skills with the ability to work cross-functionally.

What we offer:

• At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life
• Competitive compensation based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth

*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

**Our compensation reflects the cost of labor across several US geographic markets. Pay is based on a number of factors and may vary depending on geographical market location, job-related knowledge, skills, and experience. These ranges may be modified in the future.