IT Operations Engineer

Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. 

At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.

If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!

The Team

The Corporate Engineering team at Deputy delivers technology, strategy and solutions to the business, and our core mission is to enable and empower Deputies with best-in-class technology. We are a small and mighty team with a global impact. We’re respected and trusted by people on every team, and we work hard every day to earn that privilege. We balance our time between projects, strategy and support. Our primary job is to ensure that every team member at Deputy has the tools and capabilities available to excel and successfully contribute to our shared mission.

The Role

As an IT Operations Engineer on the Corporate Engineering team, you will be responsible for the support of our employees and the day-to-day operations of our corporate infrastructure at Deputy. You’re excited about support — our customers are the Deputies that build the product, support customers, and run the business. You thrive on variety, from troubleshooting a mobile app, to finding the right cable, to learning how to administer a new system, all while being happy to help with issues that pop up. 

This is a hybrid role, with at least three days a week in our Sydney office. Since you’ll be the go-to person for hands-on hardware support and keeping our meeting spaces running smoothly, your in-office presence is key to making things happen!

Responsibilities

• Be the first line of support, helping all members of the Deputy team (our customers)
• Jump on tickets, chat, and provide in-person/walk up support for employees in our office, and for Deputies working remotely
• Fix meeting room technical issues and wrangle any printer or display issues facing our onsite team
• Helping with on-site work, including provisioning new hire laptops, ordering and receiving inventory, organising couriers and related IT facilities tasks
• You know how to troubleshoot MacOS, use the terminal, and how to make MacBooks work in the enterprise with MDM
• Support SaaS applications - Google Workspace, Slack, Meet, etc
• Administer our Identity and Automation platforms - Okta, Okta Workflows
• Work with our Security team to deliver secure working processes, provide audit data and maintain our compliance certifications (ISO 27001, SOC 2 Type II)
• Run Deputy Team IT onboarding sessions and manage offboarding processes
• Always being security-aware, being on the lookout for (and calling out) insecure practices and risks
• Document your solutions, create help articles and identify ways to automate manual tasks.
• Manage, respond to, and fix critical incidents and issues and escalate as needed.
• Some work outside of hours where reasonable and necessary (e.g., onboarding/offboarding remote team members)
• Work on projects that will deliver improvements to our processes and the Deputy user experience (supporting Deputies live always takes priority!)

Skills & Experience

• 2+ years in a regional or global role in/with international offices
• Experience providing remote support to people in multiple countries, across time zones, and you’re familiar with shipping and receiving hardware. 
• Great communication skills. You can help people who might be frustrated or time poor without losing your cool. 
• You’re comfortable presenting and helping small groups of people to “onboard” and activate their Deputy IT experience.
• A desire to provide a great experience for others - when they win, you win.
• A security-first mindset; you will call out any behaviours, risk or concerns that you encounter
• You’ve worked in a startup or tech company; this is a dynamic and lively environment and you thrive in it.
• You understand networking fundamentals and basic troubleshooting
• You can self-manage, and can accurately plan your day between inbound requests.
• You’re comfortable dealing with ambiguity, and sometimes making the right decision without all the data or guidance.

Employee Perks

- Ownership in the company via Share Options

- Paternity/Maternity Leave Policies

- Flexible Remote-First Work Policy

- Company wide Development & Coaching

- Hackathons

- Awards - "Your Time to Shine & Celebrate Success"

- Social Events & variety of social clubs (Books, LGBT, Games, Sports)

- Mental Health Support

- Munch & Learns

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. 

#LI-Hybrid