IT Operations Engineer

About Us

At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.

Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time.

Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation.

About the Role

Litify is looking for a hands-on IT Operations Specialist to join our team. This person will be responsible for daily operations of our New York headquarters, including support of remote and in-person end users through our ticketing system, setting up AV for large company All Hands events, conference room support and office networking troubleshooting. As a qualified candidate, you should have a strong technical background, strong customer service experience, problem-solving skills, and the ability to bring a can-do attitude to achieve specific goals.

This is an onsite position based out of our New York office with the requirement to work from the office 5 days a week. 

You will:

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Own projects, solutions, and key responsibilities within a larger business initiative
• Handle business-critical IT tasks and systems that provide commercial advantage in a global marketplace
• Be onsite in our NYC office to nurture dependable IT infrastructure and networking that’s always up and running
• Partner with internal and external partners to communicate project status, activities, and achievements
• Maintain and support Zoom Rooms and A/V hardware; provide technical A/V support for virtual and on-site events on a rotating basis
• Assist in ensuring all IT assets are accurately assigned and managed using our Asset Management tools
• Onboard new employees and orient them with Litify's systems, applications, and IT policies
• Contribute to IT support documentation for internal team and employee use
• Complete project-based work that contributes to our team’s objectives

Qualifications:

• 2+ years of professional IT or equivalent experience.
• Experience in organizations with 100+ end users

Skills:

• Strong verbal and written communication skills to assist our on-site and remote workforce
• Experience with Okta, Kandji, Intune, G-Suite, Mimecast, 1Password, Zoom, Slack, Salesforce, Office 365 is a plus
• Ability to install, upgrade, and maintain Mac and Windows hardware
• Ability to configure an MDM to maintain mobile devices
• Ability to learn quickly and demonstrate excellent problem-solving skills
• Ability to prioritize tasks and use a helpdesk ticketing system to uphold SLA’s
• Strong focus on customer service and user experience
• Willing to travel on occasion to other Litify sites and be flexible to support out of standard hours needs
• Ability to troubleshoot in-office and remote network environment for end users (experience with Ubiquiti network hardware is a plus but not required)

Disclosure:

The estimated pay range for this role is $80,000-95,000. You may also be offered a bonus and benefits.

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. 

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.  

The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.