Network Operations Manager / Technical Lead

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewOur IT organization isn’t just here to support our business. We’re here to reinvent it by changing the way our customers, partners and employees interact with our company. To do that, we’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change but who accelerate it.
Job DescriptionMotorola Solutions runs a state of the art enterprise network that delivers global VoIP and VaaS capabilities as well as HD video collaboration in over 125+ locations worldwide. 

This Operations Manager / Technical Lead will be a member of the Network Management Team responsible for leading a small team of Network Engineers in Poland providing project and operational support that ensures the integrity, performance and uptime of our global LAN, WAN and Wireless Networks. This role also requires hands-on contribution for our Wireless projects and support allowing for continued technical growth.

You will make a positive impact from day one as part of a collaborative and committed team of technical peers, and will enjoy opportunities to grow toward your strengths and what interests you most. Ideal candidates for the Network Operations Technical Lead position will possess 3+ years as a network team member with experience leading operations experience leading teams. 

Scope of Responsibilities/Expectations:

• Lead planning and implementation for lifecycle maintenance including system upgrades, performance monitoring etc.

• Provide operational tier 2 wireless support: identify, triage and resolve wireless issues.

• Partner with Project Management to lead strategic global technical planning: wifi 6 deployments, product upgrades, mergers & acquisition integrations and real estate projects.

• Implement wireless network infrastructure projects with cross functional teams.

• Create overall wireless technical competency via technical training, vendor interactions and conferences to understand the marketplace.

• Proactively work to improve & optimize Wi-Fi customer experience at MSI Sites

• Drive and communicate new wireless opportunities.

• Review and develop wireless system performance reports.

• Co-develop and present senior level quarterly wireless reports.

• Act as single point of contact (SPOC) for Wi-Fi Planning & Engineering.

• Advocate for customer on all Wi-Fi related changes and standards updates

• Develop, maintain and improve on wireless processes & documentation.

• Perform wireless network performance monitoring, troubleshooting, and optimization.

• Lead incident rca’s and change ticket analysis, identifying trends and kpi outliers.

• Competent with wireless troubleshooting skills (+ exposed to various tools that can help with wireless troubleshooting)

Basic Requirements

• Manage local team of network engineers 

• Provide technical direction and oversight to regional network engineers.

• Own critical network metrics, such as Key Performance Indicators (KPIs) and Service Level Objectives (SLO’s)

• Participate on Service Restoration Teams when critical problems arise - 24x7x365

• Collaborate on development of network management tools that monitor utilization, predict capacity requirements, and manage inventory/configuration.

• Streamline support processes and ensure limited/efficient support handoffs to keep mean time to restore (MTTR) limited

• Foster continuous improvement mindset to increase performance, automation, and scalability

• Partner across IT teams including devops, end users, and business partners

• Maintain outstanding relationships with our key partners and vendors

• Experience as a technical staff manager or team lead.

• Experience with SDWAN networks and multilayer switching

• Knowledge of wireless networking including (RF) link performance and reliability.

• Ability to work with all levels of staff globally within and outside of the IT organization.

• A self-starter able to work independently, but comfortable working in a team environment.

• Strong troubleshooting and critical thinking skills to resolve complex problems.

• Required Skills and Experience 

  • 3+ years of network experience

  • Bachelor’s Degree in IT, Computer Science, or related field

  • Experience with configuration, installation and monitoring of network equipment

• Experience Desired:

  • Hands on experience with enterprise networks and knowledge/experience with 

  • WIFI Skill level - CWNP (Certified Wireless Network Professional) 

• Behavioral Characteristics

  • Passionate about customer satisfaction and learning about the business

  • Strong interpersonal skills, verbal and written skills

  • Ability to think strategically and suggest creative solutions

  • Flexible and able to adapt to changing priorities and tight timelines

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. 

 Also, to reward your work you’ll get the following:

• Contract of Employment (UoP)

• Private medical coverage, Multisport

• Life insurance (two annual income), 

• Employee Stock Purchase Plan – 15% discount for buying Motorola’s Stock units, 

• Employee Pension Plan – 3,5 % of the month’s gross salary, which goes to the retirement account

• IP Tax Relief (up to 50%)

• Yearly salary increase (depends on individual performance)

• Yearly bonus (depends on company performance)

• Flexible working hours (usually day starts between 7-10), 

• 8 hours working day (30 minutes lunch break included).

• Hybrid/ remote work

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanYes

CompanyMotorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].