About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
Role Summary:
As an IT Manager at Extend, you will be responsible for leading a team of IT Professionals, designing technology solutions for a fast growing corporate start-up, and collaborating across department lines to understand Extend’s technology goals. This role requires an individual with strong leadership and communication skills with a proven track record of technical problem solving.
What You'll Do:
- Lead, hire, mentor, and assist a growing team of IT Professionals that work directly with partners throughout the Extend organization to provide technical support and build corporate infrastructure
- Drive critical IT projects that continually modernize Extend’s technology stack, improve productivity, and enable new solutions
- Collaborate across departments with leaders throughout the organization to develop solutions that best fit their needs and ensure seamless integration
- Ensure Extend’s compliance with cybersecurity best practices, SOC controls, and industry regulations
- Work hands-on to address complex technical issues and act as an expert in the IT technologies that Extend utilizes
- Develop IT budgets, foster vendor relationships, and drive the technology procurement process for Extend
What We Are Looking For:
- 4+ years of experience in an IT Engineering role
- 4+ years of experience in leading projects or teams
- Excellent written and verbal communication abilities
- Deep understanding of IT technology fundamentals and best practices
- Proven track record of collaboration across departments and ability to solve for ‘the bigger picture’ of the organization
- Ability to lead, organize, and drive transformational technology projects
- Ability to perform in a high energy environment with dynamic job responsibilities and priorities
- Proficiency with common software solutions for managing Corporate IT such as Okta / JAMF / Google Suite
Nice to Haves:
- Certifications such as CISSP, ITIL, PMP
- Experience or Certifications with AWS
Expected Pay Range: $140,000 - $155,000 per year salaried*
* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Very generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
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Top Skills
What We Do
Extend allows any merchant to offer extended warranties and protection plans through our easy-to-integrate APIs or pre-built eCommerce applications. We power extended warranties both online and offline while also providing consumers with a modern, digitally native experience that eliminates the issues customers face today with legacy offerings.
