Security at TRACTIAN
At Tractian, we don't just create products—we craft solutions that redefine customer expectations and revolutionize manufacturing. We are committed to pushing the boundaries of innovation with a relentless focus on precision and efficiency. By staying ahead of emerging technologies and market trends, we ensure our solutions align with the evolving needs of modern industries. From hardware to software, our unwavering dedication to optimization and performance excellence sets us apart.
What you'll do
As an IT Manager, you will oversee the technological infrastructure and resources to ensure efficient, secure, and compliant IT operations. You will drive alignment with organizational policies while supporting the implementation of security controls established by the Security team.
Responsibilities
- Develop and implement strategies to optimize IT infrastructure and internal processes, ensuring seamless support for business operations and improving operational efficiency through new technologies.
- Ensure the integrity, availability, and performance of systems, networks, and servers while managing telecommunications services, including networks, devices, and contracts.
- Structure and oversee IT inventory management, tracking and cataloging all assets such as hardware, software, operating systems, and licenses.
- Standardize, scale, and optimize the lifecycle of employee IT equipment—covering provisioning, revocation, returns, certificates, disposal, data wiping, records management, and logistics—while implementing endpoint and asset monitoring to enforce security policies and prevent shadow IT.
- Lead IT projects by defining goals, priorities, and deliverables within deadlines and budgets, ensuring compliance with security policies and logical access requirements during hardware and software upgrades.
- Manage physical IT infrastructure, including CFTV systems across offices and the factory, and oversee vendor relationships to ensure quality and performance standards are met.
- Administer MDM (Apple Business, Intune) and ITSM tools, while handling EDR SentinelOne tasks in alignment with the security team.
- Develop and document IT procedures, providing training materials aligned with ISO 27002 and other standards, and supporting audits and internal inspections to ensure compliance.
- Contribute to business continuity and disaster recovery planning, ensuring redundant infrastructure availability to minimize downtime.
- Lead the IT team to efficiently support headquarters' needs and drive continuous improvement across all IT functions.
Requirements
- Bachelor's degree in Information Systems, Software Engineering, Computer Science, or a related field.
- 5+ years of experience in IT infrastructure, with strong expertise in network management, servers, asset management, and information security.
- Proven ability to prioritize tasks, proactively solve problems, and perform under strict deadlines with a hands-on approach.
- Excellent communication and organizational skills.
- Proficiency in IT service management (ITSM) tools and mobile device management (MDM) solutions such as Apple Business and Intune.
- Experience with SentinelOne and applying ISO 27002 controls to ensure compliance and security best practices.
Compensation
Competitive Salary
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days
401(k) Retirement Plan
Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Birthday Time Off - Celebrate your birthday with a paid day off during your birthday week.
Gympass Membership - Access a wide range of gyms and training programs.
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
Top Skills
What We Do
Tractian is a machine intelligence company that offers industrial monitoring systems. Tractian builds streamlined hardware-software solutions to give maintenance technicians and industrial decision-makers comprehensive oversight of their operations. It is democratizing access to sophisticated real-time monitoring and asset operations tools.
Tractian's solutions are used in environments that address a combined total of 5% of global industrial output. The company’s broad market reach is evidenced in its customer base from various industries, such as John Deere, Procter & Gamble, Caterpillar, Goodyear, Carrier, Johnson Controls, and Bimbo, the owner of the brands Little Bites and Thomas Bagels. Tractian's customers see a 6-12x ROI with savings of $6,000 per monitored machine annually on average.
In a major milestone and a first for the industry, Tractian launched the AI-Assisted Maintenance category in the industrial sector. In this new paradigm, artificial intelligence identifies machine problems and suggests preventive actions to be taken, giving invaluable insight and support to maintenance professionals. It is important to highlight that the intent of Assisted Maintenance is firmly rooted in augmenting maintenance professionals to provide more assertive diagnosis with human-in-the-loop feedback.
Tractian's mission is to elevate this category of workers in a highly impactful way. The Assisted Maintenance category will provide unimaginable support for maintenance professionals. By combining shop floor expertise with our technology, maintainers will be able to anticipate and address issues with unprecedented accuracy and speed
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