APM Terminals
Maersk is achieving an unprecedented transformation in the growth of our business, rethinking the way we engage with customers and partners, and how the world’s trade flows across our global network. From the farm to your refrigerator, or the factory to your wardrobe, we are developing solutions in-house that meet customer needs across the whole Supply Chain E2E. Joining Maersk you will join a global leader in Container Logistics as we embark on an industry-defining digital transformation that will revolutionize trade.
You’ll play a vital part in our success, helping us re-think what technology can do by using the latest technologies, and building the experience to advance your career. If you are passionate about working in an entrepreneurial environment supporting an ambitious, culturally diverse team of 3000 People within Maersk Technology – on a great transformation journey – then apply today!
Purpose of the role –
Terminal IT Business Partner | Manage demand, understanding business strategy – first point of partnering with terminals. Act as first point of escalation, accountable for budget/cost, local vendor management. Mandatory member of terminal management team.
Responsibilities -
•Key contact for terminal business regarding local demand and ensuring adequate IT service delivery, IT business partnering and IT operations management
•Partner with business leads on new business capabilities/ platform discovery and roadmap
•Working with terminal business stakeholders to agree on an integrated plan for delivery.
•Develop, maintain and own IT business plans that reflect the demand and strategic requirements of the business for a terminal
•Partner with the business in strategic discussions and bring the view of technology implications and benefits.
•Ensure WoW standards are followed at the terminal for IT performance
•Understand business strategy, business processes & information needs to exploit IT and enable the business to deliver against their plans.
•Work across the wider Technology & Industrial IT organization to deliver value to the business through robust IT services and innovation.
•Actively drive IT value through membership on the Terminal Management Team seat.
•Proactively challenge and manage key business stakeholders at MD level and below.
•Manage terminal demand in a cost constraint environment ensuring business value is delivered.
•Lead, coach and develop the talent pipeline.
•Ensuring adequate service provisioning through regional and global service delivery teams
•Manage terminal Tech team
Accountable for -
•Accountable for terminal IT operations excellence
•Accountable for local IT demand and execution delivery
•Responsible for implementing the right IT initiatives to become a world class terminal.
•Accountable for budget management for the terminal
•Accountable to ensure cyber security needs are implemented and maintained in the terminal
•Accountable for all technology and infrastructure at the terminal
Key Metrics -
•Service delivery – availability, performance, scalability, incident & problem management SLAs
•Compliance – cyber security, data policies and controls (jointly with business platform portfolio lead/ business capability leads)
•IT KPI: number of hours operations was stopped due to IT outage(s).
CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE
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Bachelor's or master's degree in IT, computer science, software engineering, or a related field.
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IT General Management experience
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Experience in managing and /or steering of large-scale technology projects/programs
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Broad experience with technology solutions and services, across the IT infrastructure, application an automation space
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Strong leadership and interpersonal skills
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Ability to build credibility and relationships with staff and senior business leaders
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Strong Business orientation
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Shows credibility with Terminal leadership team
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Proven leadership skills, managing and building highly engaged Tech teams
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Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
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Strong Lean Leadership and continuous improvement skills.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Top Skills
What We Do
We’re lifting global trade and connecting the world with our comprehensive port network - helping our customers to grow their business with better supply chain efficiency, flexibility, and reliability.
With 75 terminals in our global network and more than 22,000 industry professionals, we are focused on delivering everyday excellence and solutions for and to our customers, including:
- Reliable, safe and efficient operations with a continuous improvement focus.
- Flexible and solutions oriented approach to solve complex customer problems.
- Standardized approach to operations being implemented globally to enable
consistent service levels and delivery.
- Innovative, digital solutions that enable customers to order their services
quickly and easily.
- Dedicated key client managers and customer service personnel.
