IT Infrastructure Manager

Key Responsibilities 

Leadership & Team Management 

• Support, mentor, and retain a diverse and skilled team, fostering an inclusive culture and boosting team morale. 

• Implement staffing models to ensure coverage and efficient team operations, making strategic decisions on hiring, performance, and development. 

• Manage team performance through goal setting, feedback, and career development, making decisions on promotions, transfers, and terminations. 

• Address and resolve personnel challenges, escalating issues when necessary, and manage team budget effectively. 

• Ensure adherence to change control procedures and best practices within the team. 

Operations & Process Excellence 

• Ensure IT hardware builds, configurations, and installations are conducted per Bank standards and licensing agreements. 

• Proactively explore and implement emerging technologies like edge computing and container orchestration (e.g., Kubernetes) for enhanced performance. 

• Act as a project leader/manager for technical initiatives, collaborate with internal teams and third-party vendors. 

• Develop and maintain a deep knowledge of Bank systems and software to act as the subject matter expert (SME). 

• Oversee the design, testing, and implementation of new systems and applications. 

• Manage lifecycle process for deployed hardware and software. 

• Ensure accurate documentation and system diagrams are maintained to support operational clarity. 

• Ensure your team monitors systems for alerts, respond proactively to outages, and ensure quick issue resolution. 

Policy, Compliance, and Best Practices 

• Lead and contribute to the development and maintenance of Bank IT policies, procedures, and best practices. 

• Champion a proactive security approach by ensuring best practices are followed for network, data, and application protection. 

• Ensure compliance with local, state, and federal regulations, and align team operations within the Bank’s change control framework. 

• Provide leadership during Disaster Recovery/Business Continuity exercises, reinforcing the Bank’s resilience plans. 

Customer Service & Collaboration 

• Build and maintain strong working relationships across IT teams and departments, delivering excellent customer service. 

• Act as a liaison between IT and other business units, simplifying complex technical information for non-technical stakeholders. 

• Deliver outstanding customer service, ensuring IT solutions align with business needs and contribute to operational efficiency. 

• Demonstrate exceptional customer service principles and coach your team to do the same. 

Core Competencies 

• Leadership: Inspire and motivate teams, promote knowledge-sharing, and create an inclusive, collaborative environment. 

• Adaptability: Navigate change expertly, embrace new ideas, and manage multiple projects seamlessly. 

• Initiative: Proactively seek opportunities, act independently, and continually pursue professional growth. 

• Integrity: Approach interactions with honesty and accountability while supporting the Bank’s values. 

• Interpersonal Skills: Listen attentively and communicate effectively, ensuring clarity and alignment. 

• Vision & Values: Integrate the Bank’s mission into daily decisions and communicate these values to the team. 

Qualifications 

Education & Experience 

• High school diploma or equivalent required; a four-year degree or equivalent work experience required. Business experience or a graduate degree preferred. 

• 7-10 years of relevant IT experience, with management experience preferred. 

Skills & Expertise 

• Advanced knowledge of IT infrastructure and security technologies including VMware, Linux environment, Microsoft 365. 

• Strong interpersonal, verbal, and written communication skills. 

• Proficient in documentation using MS Word, Excel, and Visio. 

• Demonstrated success working with third parties in troubleshooting and regular operations. 

• Ability to coach and mentor team members effectively. 

• Willingness to stay current in the rapidly changing tech landscape. 

• Ability to lead and thrive in a dynamic environment. 

Why You’ll Love Working Here 

Join a team that values innovation, leadership, and collaboration. At our Bank, you’ll be empowered to lead with impact, influence the future of IT infrastructure, and work alongside dedicated professionals who share your commitment to excellence and growth. 

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as
listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.