IT Helpdesk&Support Engineer

Why Choose TD SYNNEX:

TD SYNNEX is a Fortune 100 company with over $58 billion in revenue (NYSE: SNX), recognized as one of the world’s leading technology distributors and solutions aggregators. With a diverse team of 24,000 employees operating across more than 100 countries, we support over 150,000 customers in maximizing the value of their technology investments, driving business results, and unlocking growth opportunities. TD SYNNEX is a certified Great Place to Work, celebrated for our dynamic culture and comprehensive benefits. Our diverse workforce is our greatest strength, fostering success and inclusivity.

About the role

​As an IT Helpdesk & Support Engineer located in Istanbul, you’ll play a key role for supporting internal users and working environment and tracking incidents and service requests; secondary role for providing day to day support for system, network and on-prem datacenter. Also taking care about the maintaining and improves key operational processes and procedures related to operational running of enterprise environment.

Responsibilities:

• Acts as a 1st and 2nd level resolution support engineering for Incidents created or escalated by Service Desk agents and Field Service Engineers.

• Executes defined operational processes following KPIs and SLAs for problem and/or issue resolution.

• Investigates and documents improvements to operational processes.

• Seeks and leverages opportunities to expand knowledge and skill base.

• Transfer low-level technical knowledge to Service Desk agents and Field Service Engineers.

• Manage troubleshoot, setup, distribution, & inventory of new computers & phones to current and new employees.

• Support users for operating systems, network, printing, mobile and telephony services

• Solving hardware and software problems encountered by employees in computer environments and providing first level help desk service.

• Creates and maintains IT specific documentation, policies, and procedures.

What we're kindly looking for:

• Having good level of English, reading, writing, speaking

• Analytical thinker

• 3+ Years of relevant work experience.

• Bachelor's Degree with Systems Engineering or Related Field of Study preferred.

• Technical with Systems Engineering or Related field of study required.

​Having following Education/Certifications/experience/knowledge are plus:

• ITIL foundation,

• Proficient in Microsoft and Office 365 applications

• Backup & Storage,

• Information security

• MAC OS

• Related foundational Microsoft server and Azure products

• Windows Server Family

• Network infrastructure and LAN, WAN, VPN, TCPI/IP, DHCP, Wireless, Switch, Router, Firewall etc.

• VMWare vSphere Foundation

• SQL Server

We can offer you:

• A value-based culture - all of our employees live by our shared core values which in turn brings everyone together in a collaborative culture with a real sense of community.

• We can offer you access to an online learning portal assisting you in progressing and developing your skillset further.

• Hybrid working

• Benchmarked salary and progression paths.

• You will work in an international environment for a fortune Top100 organization.

• We are an organization wherein we take our values very seriously and wherein we pay sincere attention to ‘diversity and inclusion’.

• An organization where humor and fun are very important. Work hard, play hard.

• A very active staff association.

• The best coffee. Pretty important.

If you are looking for an opportunity in an exciting fast paced industry with training and support to help you achieve career goals, continuous progression and the chance to grow your new career, apply today to find out more about TD SYNNEX and what we have to offer.

#LI-HYBRID

#LI-MC2

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!