IT Helpdesk Support

Position Summary

Who are we?
Right across the Pipera metro station, the Samsung Shared Services Centre Europe, established in 2016 in Bucharest (Romania) covers Financial, Customer Service and HR processes for Samsung subsidiaries across Europe.

Role and Responsibilities

As an IT Helpdesk Support, you will mainly offer support for IT processes in the center, from basic to complex ones as detailed below:

• Installing/reinstalling/troubleshooting company laptops

• Users administration and authorization management

• SAMSUNG specific applications support & training

• Troubleshooting a wide array of problems, from SW malfunction to HW issue;

• Maintaining IT hardware and software inventory

• Management of physical control access system

• Servers maintenance (updates; backups)

• Supervising printers functionality (debugging; consumables; configuration)

• Maintaining a stable consumable stock for IT devices

• Management of IP Telephony solution

Skills and Qualifications

Your skills:

• MS Windows server operation

• Windows PC operation

• Network trouble shooting

• Printer operation

• Fluent in English, both written and spoken

Why is Samsung SSC Europe the place to be?

Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center you will be part of a dynamic team, in an international work environment. Being one of the best in the industry comes with hard work, but we also make it rewarding through:

Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center you will be part of a dynamic team, in an international work environment. Being one of the best in the industry comes with hard work, but we also make it rewarding through:

• Compensation & Benefits: attractive salary & performance bonuses, meal tickets, lunch allowance;

• Health & Wellbeing: gym subscription, private medical care, daily fresh fruits in the office;

• Events (e.g.: Christmas Party, June 1st party, Halloween, Kids Party, team building, quarterly team events etc.);

• Learning & Development: Unlimited access to Samsung’s learning platform, access to in-class trainings and various events / conferences, coaching programs;

• Family & Living: discount to Samsung products, 25 days of vacation per year; hybrid working (2 days /week WFH).

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