Description
Tech Job Description:
Ceragon is looking for a technical person who will provide frontal support to our employees.
Candidates should have a mix of technical and customer service skills, be passionate about technology, customer-oriented and patient.
The role involves handling incidents and service requests from end-user by following the standard methods and procedures.
Install and configure computer hardware, operating systems and applications.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Requirements
- 2-4 years of experience as Technical Support in a global company.
- Windows client installations (all versions) – a must.
- Hardware malfunctions & installations – a must.
- Software malfunctions & installations – a must.
- Printers malfunction & installations – a must
- Mobile malfunctions.
- Knowledge of network protocols: DNS, DHCP, TCP/IP, etc.
- Installation & Troubleshooting 3rd -party applications.
- Basic experience with using Active Directory, SCCM, Laps, BitLocker encryption – Advantage.
- Ability to document technical details clearly and to think out of the box.
- Excellent customer service skills.
- Fast learner.
- Fluent English (reading, writing and speaking) - mandatory.
- Strong troubleshooting and problem-solving skills.
Top Skills
What We Do
Ceragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions. Our customers include service providers, public safety organizations, government agencies and utility companies, which use our solutions to deliver 5G & 4G broadband wireless connectivity, mission-critical multimedia services, stabilized communications, and other applications at high reliability and speed.
Ceragon’s unique multicore technology and disaggregated approach to wireless transport provides highly reliable, fast to deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. It enables increased productivity, as well as simple and quick network modernization, positioning Ceragon as a leading solutions provider for the 5G era. We deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for our customers.
Our solutions are deployed by more than 600 service providers, as well as more than 1600 private network owners, in more than 130 countries. For more information please visit: www.ceragon.com
