IT Helpdesk Intern

Gesture is a modern logistics and relationship technology company redefining how people and brands connect in the real world. Through its mobile app and Reach360 platform, Gesture enables meaningful, tangible moments — from surprise gift deliveries to ROI-driven brand campaigns — all powered by intelligent logistics, emotional intelligence, and first-party data. With a mission to deliver connection at scale, Gesture transforms everyday interactions into lasting impressions.

We are looking for an enthusiastic and driven IT Helpdesk Intern to join our growing IT team. This role offers an excellent opportunity to gain hands-on experience in IT support, hardware troubleshooting, software installations, and customer service within a dynamic and fast-paced environment.

As an IT Helpdesk Intern, you will be the first point of contact for technical support within the organization. You will assist in diagnosing and resolving technical hardware and software issues, setting up new systems, and providing IT support to end-users.

Please only apply if you can interview and start ASAP and work out of our NYC HQ office. 

DO NOT APPLY IF YOU ARE SEEKING A SUMMER INTERNSHIP. 

Key Responsibilities

• Serve as the first point of contact for users seeking technical assistance via tickets, email, chat, or in-person.

• Diagnose and troubleshoot hardware, software, network, and account-related issues.

• Support day-to-day IT operations, including installing, configuring, and updating software and hardware (PCs, laptops, printers, mobile devices).

• Assist in onboarding and offboarding employees (device setup, account creation, access provisioning).

• Maintain accurate documentation of user issues, troubleshooting steps, and resolutions in the helpdesk ticketing system.

• Help maintain inventory of IT assets including laptops, peripherals, and software licenses.

• Collaborate with IT team members to execute IT projects (e.g., system upgrades, security audits).

• Educate users on best practices and provide basic training when needed.

• Support cybersecurity initiatives by promoting safe computing practices.

• Escalate complex problems to senior IT staff when necessary.

Required Qualifications

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.

• Basic understanding of computer systems, mobile devices, and other tech products.

• Familiarity with Windows, macOS, and common office software (Microsoft 365, Google Workspace, Zoom, etc.).

• Excellent problem-solving skills and the ability to troubleshoot issues independently.

• Strong communication and customer service skills.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• Eagerness to learn new technologies and develop IT skills.

• Ability to maintain confidentiality and handle sensitive information appropriately.

Preferred Qualifications

• Experience with helpdesk ticketing systems (e.g., Zendesk, Freshservice, Jira Service Desk).

• Basic understanding of networking (Wi-Fi, VPN, firewalls).

• Knowledge of IT security best practices.

• CompTIA A+, Network+, or other IT certifications (even if in progress).

What You’ll Gain

• Hands-on experience in a professional IT environment.

• Exposure to a wide range of systems, tools, and security practices.

• Mentorship from experienced IT professionals.

• Opportunity to contribute to impactful projects and improve internal operations.

• Potential for future full-time opportunities based on performance.

Application Process

If this opportunity excites you, we’d love to hear from you! Submit your resume and a cover letter highlighting your key skills, accomplishments, and what draws you to Gesture. Feel free to include examples of relevant projects or coursework.

We encourage you to download our app and explore our website at http://gesture.vip to get a feel for what we’re all about.

Join Gesture and help us revolutionize the e-commerce and mar-tech landscape.

If you’re sharp, motivated, and eager to grow with a high-energy startup, we want you on our team!