Hello! We are a Managed Service IT Provider looking to bring on another entry level technician to grow and flourish at our company. This role is an entry level where you will be exposed to a lot of technology and have a great opportunity to grow and learn!
If you like a fun work environment, a good culture, and great teammates, we want to hear from you!
Job Duties:
1. Answering all phone calls coming into the Middleground office
2. Triaging and scrubbing all incoming tickets and working them to resolution or assigning to team
3. General IT office systems support including setup, management, and troubleshooting of desktops, laptops, printers, phones, and network, including occasional on-call support afterhours.
4. Help Desk L1 duties including support on Microsoft, Dell, Lenovo, HP, and other various products
5. Physical hardware build outs and configurations.
6. Internal ticketing system usage, administration, and management for all issues
7. Assist in providing excellent customer service to all Middleground customers
8. Contribute to the growth and improvement of all internal and external systems
Top Skills
What We Do
WHAT WE DO: At Middleground Technologies, we guide companies to make better IT and technology solutions to gain competitive industry advantage with IT Consulting, Managed Services, Cybersecurity and IT services.
WHO WE WORK WITH: Chicagoland small to medium businesses, CEOs, CFOs, IT managers, office managers
WHY IT WORKS: We bring our knowledge and experience to the table to help business leaders make informed IT decisions that will propel business success and growth. With 100% business uptime, 9 minute average response time, 12 minute average resolution time, and over 200K threats blocked, we have a 100% client satisfaction rating.
WHAT MAKES US DIFFERENT: We recognise the negative image that many associate with providers in the IT industry and we want to change that. The team at Middleground is committed to being a trusted partner that guides technology decisions to maximize IT investments. We believe in transparency and accountability to see precisely how technology is working to support your business growth.
HOW IT WORKS: Start by scheduling a free 15-minute consultation. Meet with your dedicated technology expert for a business assessment. Get a customized plan. Start our partnership with a 4-week dedicated onboarding process and access to our client dashboard so you can see exactly how we are working to support you.
WHAT OTHERS SAY: We have helped clients increase profitability, improve efficiencies, and lower their business risks. When you become a Middleground partner, you become part of the family. Our services are not just ‘set it and forget it.’ We are there with you every step of the way.
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